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Commercial Operations Program Manager

Anthropic· Product Management, Support, & Operations
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Hybrid (New York City, NY; San Francisco, CA; Seattle, WA)$235k - $300kFull-timePosted 2w ago

About the role

Program Manager focused on building and scaling Anthropic’s Commercial Operations to accelerate product growth. Owns end-to-end commercial launch processes, instrumentation, and cross-functional workflows to transform commercial infrastructure into a revenue accelerator in a fast-growing environment.

Responsibilities

  • Play a central role on the team that runs Anthropic's programs for Commercial Launches — helping evolve an established launch motion into a scalable, well-instrumented program that keeps pace with an accelerating product roadmap
  • Run launches end-to-end through the Commercial launch process: lead intake and scoping for your portfolio of launches, translate each into its commercial-readiness requirements (pricing, billing, tax, marketplace, compliance and selling motions), and collaborate with product teams to develop paths to launch
  • Identify where launches slow down today and drive resolution to prevent them from recurring: propose and implement process and system changes, clarify ownership, drive completion across partner teams like, Product, Engineering, Finance, Legal, and GTM
  • Build specific program components that don't exist yet — launch tiering, readiness criteria, playbooks, templates, SLAs; and develop training that shifts programs from late-stage gatekeeper to early-stage partner
  • Take ownership of major program-improvement workstreams such as instrumentation (pipeline visibility, readiness scorecards, guides, throughput and cycle-time metrics) or workflow tooling and automation (intake, tracking, approvals, status) in partnership with Engineering and systems teams
  • Work cross-functionally with Product, Engineering, Finance, and GTM teams to design clear interfaces and processes that span multiple teams

Qualifications

  • Experience building and running new product introduction processes
  • Experience building capabilities and solutions that enable launching in new ways, from pricing to geographies
  • 10+ years of experience in operations, with demonstrated success in billing, payments, or commercial operations (high-volume SaaS experience a plus)
  • Strong working knowledge of billing systems, subscription management, and payments platforms
  • Proven track record of building and scaling operational programs in high-growth environments — taking things from 0-1 and then scaling beyond
  • Willing to roll up your sleeves and do the operational work of building while also leading a team
  • Experience with automation initiatives and partnering with engineering teams to build operational tooling
  • Strong analytical abilities, problem-solving skills, and the ability to demonstrate ROI on operational programs
  • Excellent cross-functional collaboration skills with the ability to influence stakeholders across GTM, Finance, Product, and Engineering
  • Adaptability and comfort working in fast-paced, ambiguous environments where you need to balance multiple priorities simultaneously
  • Excitement about building the operational backbone that enables Anthropic to stay on the exponential

Skills

Required:Program managementBilling systemsCross-functional collaboration
Nice to have:Automation and tooling

Benefits

  • Competitive compensation and benefits
  • optional equity donation matching
  • generous vacation and parental leave
  • flexible working hours
  • lovely office space for collaboration
  • Guidance on Candidates' AI Usage policy during the application process
Last updated Oct 14, 2026. Interested? Apply on the company site.

About Anthropic

building reliable, interpretable, and steerable AI systems

Anthropic is an AI safety and research company that's working to build reliable, interpretable, and steerable AI systems.

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