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CAD Administrator

Anduril· Hardware Platform : Hardware Engineering Services : Engineering Systems & Tools
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Seattle, WA$129k - $171kFull-timePosted 2w ago

About the role

NX CAD Administrator / Triage support at Anduril, responsible for establishing, maintaining, and optimizing the Siemens NX CAD environment and providing technical support to design and engineering teams in a defense technology company.

Responsibilities

  • Develop, implement, monitor, and optimize the Siemens NX CAD environment, including templates, customization files, role-based configurations, and default settings across the organization.
  • Provide specialized technical support for CAD software applications used by design and engineering teams (e.g., [NX, SolidWorks]).
  • Manage the incoming IT helpdesk queue [e.g., Jira Service Desk], ensuring tickets are triaged, categorized, and assigned correctly.
  • Resolve Tier 1 and Tier 2 technical support tickets related to CAD/PLM software issues.
  • Meet or exceed established Service Level Agreements (SLAs) for ticket response and resolution times.
  • Onboard new hires by setting up CAD-capable workstations, user accounts, and software permissions.
  • Create, organize, and maintain user-facing self-service documentation and internal IT knowledge base articles.
  • Provide technical leadership and structured training to engineering and design teams; mentor less experienced users and serve as the primary point of escalation for NX-related issues.
  • Coordinate configuration and improvement projects with engineering, manufacturing, IT, quality, and Siemens/external service providers; act as the technical point of contact for significant CAD/PLM issues.
  • Lead or champion reliability, capability, and continuous improvement projects related to the CAD/PLM environment; quantify benefits, document outcomes, and implement sustainable improvements.
  • Ensure CAD configuration activities comply with site security, quality, and regulatory standards; assess and mitigate operational and data-security risks related to the engineering toolset.

Qualifications

  • Education: Associate degree or Bachelor’s degree in Information Technology, Computer Science, Engineering, Drafting/Design, or equivalent work experience.
  • 2–4 years of experience in an IT helpdesk/technical support role.
  • Minimum 1–2 years of experience supporting or directly using CAD platforms (NX, SolidWorks) in a professional environment.
  • Working knowledge interpreting NX Logs/Sys Logs.
  • Strong written and verbal communication skills.
  • Problem-Solving: Excellent troubleshooting skills with a methodical approach to diagnosing complex software conflicts.
  • Ability to explain complex technical issues to both highly technical engineers and non-technical staff.
  • Customer Service: A patient, empathetic, and helpful attitude toward end-users under tight deadlines.
  • Organization: Strong multitasking skills to manage a high volume of tickets while prioritizing critical CAD-stoppage issues.

Skills

Required:Siemens NX CAD administrationCAD software supportIT helpdesk / ticketingOnboarding & access provisioning

Benefits

  • Comprehensive, competitive benefits package (health, recovery, and future planning) available at little to no cost to employees.
Last updated Oct 7, 2026. Interested? Apply on the company site.

About Anduril

defense-aero-and-safetyliquid-ai-recruiting-targetsetter-30setter-30-2026-q1wing-list-2026wing-list-2026-giga-stage
Company profileWebsite

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