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NX CAD Support Engineer

Anduril· Hardware Platform : Hardware Engineering Services : Engineering Systems & Tools
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Mountain View, CA$140k - $186kFull-timePosted 2w ago

About the role

NX CAD Admin / Triage support responsible for establishing, maintaining, and optimizing the Siemens NX CAD environment to empower engineering and manufacturing teams with reliable, performant, and standardized tools for rapid innovation in defense solutions.

Responsibilities

  • Develop, implement, monitor, and optimize the Siemens NX CAD environment, including templates, customization files, role-based configurations, and default settings across the organization.
  • Provide specialized technical support for CAD software applications used by our design and engineering teams (e.g., [NX, SolidWorks]).
  • Manage the incoming IT helpdesk queue [e.g., Jira Service Desk], ensuring tickets are triaged, categorized, and assigned correctly.
  • Resolve Tier 1 and Tier 2 technical support tickets related to CAD/PLM software issues.
  • Meet or exceed established Service Level Agreements (SLAs) for ticket response and resolution times.
  • Onboard new hires by setting up CAD-capable workstations, user accounts, and software permissions.
  • Create, organize, and maintain user-facing self-service documentation and internal IT knowledge base articles.
  • Provide technical leadership and structured training to engineering and design teams; mentor less experienced users and serve as the primary point of escalation for NX-related issues.
  • Coordinate configuration and improvement projects with engineering, manufacturing, IT, quality, and Siemens/external service providers; act as the technical point of contact for significant CAD/PLM issues.
  • Lead or champion reliability, capability, and continuous improvement projects related to the CAD/PLM environment; quantify benefits, document outcomes, and implement sustainable improvements.
  • Ensure CAD configuration activities comply with site security, quality, and regulatory standards; assess and mitigate operational and data-security risks related to the engineering toolset.

Qualifications

  • Education: Associate degree or Bachelor’s degree in Information Technology, Computer Science, Engineering, Drafting/Design, or equivalent work experience.
  • 2–4 years of experience in an IT helpdesk/technical support role.
  • Minimum 1–2 years of experience supporting or directly using CAD platforms (NX, SolidWorks) in a professional environment.
  • Working knowledge interpreting NX Logs/Sys Logs
  • Strong written and verbal communication skills to effectively interact with all levels of the organization.
  • Problem-Solving: Excellent troubleshooting skills with a methodical approach to diagnosing complex software conflicts.
  • Communication: Ability to explain complex technical issues to both highly technical engineers and non-technical staff.
  • Customer Service: A patient, empathetic, and helpful attitude toward end-users under tight deadlines.
  • Organization: Strong multitasking skills to manage a high volume of tickets while prioritizing critical CAD-stoppage issues.

Skills

Required:Siemens NX CADSolidWorksCAD/PLM supportLog analysis

Benefits

  • Comprehensive, competitive benefits package (health, recovery, and related support) available to full-time employees
Last updated Oct 7, 2026. Interested? Apply on the company site.

About Anduril

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