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Senior Manager - Technical Implementation & Value Realization

PackageX· Business Growth – Customer Success
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Hybrid (USA)$135k - $150k + equity + bonusFull-timePosted 2w ago

About the role

Senior customer-facing role leading complex enterprise customer implementations, driving adoption, capturing measurable value, and operationalizing the PackageX platform across technical implementation, enterprise program management, and strategic account execution.

Responsibilities

  • Enterprise customer implementation plans.
  • Customer onboarding and go-live execution.
  • Implementation milestones, timelines, risks, and dependencies.
  • Technical implementation coordination across customer and internal teams.
  • Workflow adoption, usage tracking, customer health, and implementation risk visibility.
  • ROI and value realization documentation.
  • Executive-ready customer progress updates.
  • Internal coordination across sales, product, engineering, AI, and customer teams.
  • Post-sales process discipline, implementation handoff quality, and operating cadence.
  • Expansion-signal identification and structured handoff to commercial teams.

Qualifications

  • 6–10 years in technical implementation, enterprise implementation, technical program management, solutions consulting, value realization, strategic account management, or enterprise customer success.
  • Experience managing complex enterprise customers and senior stakeholders.
  • Experience with enterprise SaaS, logistics, supply chain, warehouse operations, retail operations, manufacturing, field operations, or workflow automation.
  • Strong customer-facing communication, project management, and follow-through.
  • Comfortable working with technical products, APIs, integrations, data workflows, and enterprise systems.
  • Able to translate customer requirements into clear execution plans.
  • Comfortable working in a fast-moving startup environment and creating clarity in ambiguous environments.

Skills

Required:Enterprise customer implementationProgram managementStakeholder management

Benefits

  • Competitive medical, dental, and vision insurance.
  • 401(k) plan.
  • Paid time off and company holidays.
  • Remote or hybrid work flexibility, depending on location and business needs.
Last updated Oct 21, 2026. Interested? Apply on the company site.

About PackageX

Vision AI workflows. Logistics automated.

PackageX turns any camera into a vision AI agent that reads logistics documents, identifies inventory, and detects exceptions — built in hours, not months.

LogisticsAIVision AIWarehouseDistributionRetailCampuses
Company profileWebsite

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