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Program Manager, Fleet Support Specialists

Zoox· Fleet Operations – Base Operations
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Foster City, CA$113k - $154kFull-timePosted 2w ago

About the role

Zoox seeks a Program Manager to drive changes, improvements, and processes behind fleet uptime for the BaseOps Fleet Support Specialist Team, collaborating with cross-functional groups and owning system readiness and adherence across sites.

Responsibilities

  • Drive improvement priorities: Partner with Fleet Support leadership to set improvement priorities for the CoE, and work with Fleet Support Specialists, technicians, and site leads to deliver them across sites
  • Own process change and implementation: Design, pilot, and roll out new and improved processes, with clear SOPs, training, and change management so changes stick at every site
  • Drive adherence: Define standards and audits for scheduling, work order quality, parts, documentation, and system data, track compliance by site, and close gaps with site leads
  • Ensure fleet readiness: Make sure daily robot health reviews, down-vehicle tracking, and return-to-service follow-ups happen consistently and lead to action
  • Govern scheduling: Make sure repairs, reworks, planned maintenance, calibrations, and inspections are scheduled and dispatched only when parts, tools, documentation, approvals, and vehicle time are in place
  • Lead systems readiness: Represent BaseOps on SAP and FSM from requirements and UAT through cutover, training, and adoption, and make sure our processes are reflected in the systems
  • Close communication gaps: Set the cadence, channels, and escalation paths (Slack, Jira, recurring check-ins) that keep Logistics, Manufacturing, Engineering, Fleet Operations, and sites aligned on vehicle updates, configuration, and documentation
  • Measure and report: Maintain dashboards for uptime, MTBF, MTTR, days down, labor time adherence, and process compliance, and report status, risks, and results to leadership

Qualifications

  • BS or MS degree in engineering, operations management, or equivalent experience
  • 8+ years of experience in program management, operations, or maintenance planning in a fleet, automotive, aerospace, or similar service environment
  • Experience driving accountability and adoption across teams and sites without direct authority
  • Proven track record of designing, implementing, and sustaining process change across multiple teams or sites
  • Hands-on experience with SAP or a similar ERP or maintenance management system, including supporting a rollout through UAT and go-live
  • Proficient in tools required to manage complex programs (i.e. Jira, Confluence, Slack, Gantt charts, Looker, etc.)
  • Clear, concise communicator who can align technicians, engineers, and leaders around priorities and decisions

Skills

Required:program managementSAPJira
Nice to have:SAP FSM

Benefits

  • paid time off (e.g. sick leave, vacation, bereavement)
  • unpaid time off
  • Zoox Stock Appreciation Rights
  • Amazon RSUs
  • health insurance
  • long-term care insurance
  • long-term and short-term disability insurance
  • life insurance
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Zoox

It's Not a Car | Zoox

Zoox is a purpose-built autonomous vehicle designed for riders, not drivers. Learn more about the Zoox robotaxi and the future of ride-hailing.

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