← All roles

Customer Experience Agent (Whatnot Sellers as Agents)

Whatnot
Apply on company site
RemoteFull-timePosted 2w ago

About the role

Customer Experience Agent to support Whatnot sellers as they build their businesses on the Whatnot platform. Remote role focused on seller support, issue resolution, and process improvement within a seller-first, community-driven environment.

Responsibilities

  • Interact with sellers with a seller-first attitude, understanding the unique needs and pressures of running a resale business
  • Resolve seller issues regarding payments, payouts, order disputes, shipments, and platform questions with high quality and urgency
  • Become a deep expert in Whatnot's seller tools, policies, and processes to drive positive outcomes for the reseller community
  • Work cross-functionally with Trust & Safety, Payments, and Product teams to troubleshoot and resolve complex seller escalations
  • Identify patterns in seller pain points and proactively surface opportunities to improve the seller experience

Qualifications

  • Weekend availability required.
  • Active or former Whatnot seller.
  • Support experience handling email and/or chat, ideally supporting sellers or merchants, is a plus.
  • Hands-on understanding of reseller operations such as sourcing, listing, fulfillment, returns, and payouts.
  • Experience with customer-facing support tools like Zendesk, Kustomer, or Intercom is a plus.
  • Familiarity with collectibles categories (trading cards, sneakers, vintage, etc.)
  • Proactive problem-solver and process-improver.
  • Bachelor's degree or college experience preferred.

Benefits

  • Generous Time off Policy
  • Health Insurance options including Medical, Dental, Vision
  • Work From Home Support
  • Care benefits
  • Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
  • Monthly allowance to dogfood the app
  • Parental Leave
Last updated Oct 21, 2026. Interested? Apply on the company site.
Whatnot logo

About Whatnot

Whatnot is the largest livestream shopping platform in the U.S.

Whatnot is the largest livestream shopping platform in the U.S., connecting buyers and sellers in real-time across any category – from collectibles like trading cards to comics, fashion, sneakers, and more.

marketplacee-commerce
Company profileWebsite

More open roles at Whatnot