Telephony Specialist
Hybrid (San Francisco, CA)$200k - $300kFull-timePosted 2w ago
About the role
Telephony Specialist role at Salient, an AI servicing company for auto lenders, focusing on outbound deliverability, number reputation, and carrier relationships to optimize call reach and maintain trusted phone interactions.
Responsibilities
- Number reputation: registration, attestation, CNAM, analytics-engine standing, monitoring, remediation, and number lifecycle.
- Connect-rate optimization by customer, carrier, number, geography, and time of day, with rigorous measurement and experimentation.
- Detecting and resolving spam labeling, carrier blocking, and call filtering.
- Relationships with Telnyx, Twilio, and other carriers: provisioning, porting, routing, pricing, escalations, and new-vendor evaluation.
- Dashboards, alerts, and runbooks that let number health scale with our customer base.
- Clear deliverability reporting and recommendations for lender customers.
- QA on every telephony change: spot-checking call recordings for dead air and choppy audio, and confirming callbacks to new outbound numbers reach the customer's call center or Taylor.
- Coaching customers on configuring Salient dialers or third-party dialers to get the best results and lowest call abandonment rates.
Qualifications
- You've owned number reputation or outbound deliverability for a high-volume calling operation.
- You understand STIR/SHAKEN, CNAM, carrier analytics engines, and remediation processes.
- You've managed carrier and CPaaS vendors, and you know how to escalate effectively.
- You're comfortable with SQL and CDRs, and you measure before you change things.
- You communicate clearly with lender operators, compliance teams, and engineers.
- You verify changes yourself with test calls and recordings rather than assuming they worked.
Skills
Required:Number reputation managementConnect-rate optimizationSpam labeling / call filteringCarrier/vendor managementSQL
Benefits
- medical, dental, and vision coverage
- generous 401(k)
- catered lunches
Last updated Oct 7, 2026. Interested? Apply on the company site.
About Salient
AI Servicing for Auto Lenders
Salient is an AI workflow automation tool for lenders. We're working with the largest auto lenders in America and are hiring!
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