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Customer Success Manager/Engineer

Speedy Labs· Customer Success
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Hybrid (US / CA)$60k - $120kContractPosted 2w ago

About the role

Customer Success Manager/Engineer at Speedy Labs, a YC-backed company building AI-powered rebate and margin management software. Role combines enterprise CSM responsibilities with implementation, adoption, value realization, and expansion across finance, procurement, and operations, with emphasis on data-driven outcomes and product feedback.

Responsibilities

  • Own the relationship end to end: primary point of contact for a portfolio of strategic customers from implementation through adoption, renewal, and expansion.
  • Become a trusted advisor: build strong relationships with finance, procurement, operations, IT, and executive stakeholders.
  • Drive measurable customer outcomes: understand financial and operational success metrics and ensure Speedy delivers against them.
  • Create executive alignment: lead recurring business reviews to demonstrate value, opportunities, risks, and next steps.
  • Champion the customer internally: represent customer priorities across Product, Engineering, Data, and GTM teams.
  • Lead customer implementations: ownership of implementation plans from kickoff through data ingestion, configuration, validation, training, and go-live.
  • Understand complex workflows: rebates, contracts, accruals, claims, pricing programs, supplier statements, and ERP data.
  • Coordinate cross-functional execution: unblock technical dependencies with Engineering and Product for successful launches.
  • Manage priorities and tradeoffs: distinguish mission-critical requirements from lower-priority requests while maintaining momentum.
  • Identify risks early: surface data/process/stakeholder/timeline risks and drive to resolution.
  • Turn insights into action: help customers act on opportunities surfaced by Speedy (short pays, missed rebates, margin opportunities).
  • Drive product adoption: ensure users integrate Speedy into day-to-day processes.
  • Train and enable customers: product walkthroughs, workflow training, executive demonstrations.
  • Monitor customer health: identify adoption gaps and risks before they become problems.
  • Quantify impact: narrate dollars recovered, time saved, margins improved and processes updated.
  • Translate customer needs into product insight: provide structured feedback to Product and Engineering.
  • Investigate complex issues: work with customers and engineers on data discrepancies and workflow edge cases.
  • Validate new functionality: test features against real use cases pre- and post-release.
  • Help shape the product: influence roadmap as an early team member.
  • Identify expansion opportunities: recognize additional units, workflows, programs, or use cases for Speedy.
  • Build customer champions: develop advocates who rely on Speedy as a financial/operational core.
  • Partner with Sales: support expansion conversations and demonstrate successful deployment.

Qualifications

  • 4+ years of experience in Customer Success, enterprise account management, implementation, solutions consulting, professional services, program management, or similar customer-facing role.
  • Experience with complex B2B or enterprise software customers.
  • Ability to manage multiple stakeholders and work with both operators and senior executives.
  • Strong project and program management skills for end-to-end implementations.
  • Excellent analytical skills with operational and financial data.
  • Ability to understand technical concepts, data integrations, and system workflows without being an engineer.
  • Exceptional written and verbal communication skills.
  • Strong judgment and prioritization in a fast-moving startup environment.
  • Bias toward ownership and proactivity in removing blockers.
  • Comfort operating at strategic and tactical levels (from executive QBRs to data reconciliation)
  • High attention to detail and willingness to deeply learn the industry.

Skills

Required:Customer SuccessProgram ManagementStakeholder ManagementData InterpretationCommunication
Nice to have:Product Feedback
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Speedy Labs

Maximize profits with AI-powered rebate management.

Speedy Labs helps manufacturers and distributors ditch error-prone spreadsheets that cost them millions in missed rebate opportunities for an AI-powered solution that not only tracks rebate payments and their performance but also unlocks insights from their financial data silos that uplifts their bottom-line profit margins. $1 trillion worth of rebates are exchanged every year in North America alone.

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