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Jr. Customer Service Officer (Remote)

BTSE· BTSE – Customer Service
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RemoteFull-timePosted 2w ago

About the role

Junior level customer service role supporting BTSE’s multi-currency exchange and derivatives platform with global users, handling financial-related inquiries, VIP accounts, and onboarding partners, with potential market-specific channel support.

Responsibilities

  • Assist with exchange platform / payment gateway channel’s customer concerns, requests, queries through available communication channels (support email / CRM system / live chat / social media / community channels / messaging apps (official TG, Whatsapp, Discord etc.)
  • Monitor, review, and process merchant payments accurately within the agreed service level as applicable
  • Coordination with internal support and team members to handle transaction related issues
  • Help manage FAQ, SOP, KB, Confluence and other reference tools for any new coming features and updates as required
  • Perform other tasks and duties to be assigned by Supervisor

Qualifications

  • 2 years of experience as Customer Service in any industry (experience in Banking/Crypto/Fintech would be a plus)
  • Proficient in verbal and written in English languages
  • Good soft skills and attitude (Courtesy, Interpersonal Skills, Positive/Proactive Attitude etc)
  • Capacity for independent thinking, i.e. for finding ways to "resolve new problems or improving our services" on your own and share it with team members
  • Willing to work in a shifting schedule
  • Willing to work from home or at the office/business site as needed

Skills

Required:Customer ServiceEnglish Communication

Benefits

  • Competitive total compensation package
  • Various team-building programs and company events
  • And many more! Apply and let us tell you more!
Last updated Oct 21, 2026. Interested? Apply on the company site.

About BTSE

Company profileWebsite

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