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Account Manager - SMB

WGSN· Sales
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Hybrid (New York, NY)$73kPermanentPosted 2w ago

About the role

Account Manager to join the SMB Account Management team in New York City, focusing on renewal, retention and growth for a portfolio of SMB clients with lower contract values.

Responsibilities

  • Manage an SMB Portfolio: Own a portfolio of small and medium-sized clients across lower contract values, balancing multiple accounts, renewal cycles and commercial opportunities at the same time.
  • Drive Retention: Take ownership of annual renewals across your portfolio, engaging clients proactively, identifying potential risks early and creating clear plans to retain revenue.
  • Identify Growth Opportunities: Understand how clients are using WGSN and identify relevant opportunities to expand their partnership through additional products, teams or multi-year agreements.
  • Manage the Commercial Cycle: Lead opportunities from initial conversation through proposal, negotiation and close, confidently handling pricing, objections and contract discussions.
  • Deliver Against Targets: Work toward clear monthly and quarterly revenue targets and activity KPIs, taking ownership of your individual performance and contribution to the wider team.
  • Prioritize Effectively: Manage a high volume of accounts efficiently, knowing where deeper engagement is needed and where a more streamlined commercial approach is appropriate.
  • Build Client Relationships: Develop relationships with key users and decision-makers across your accounts, understanding their priorities and ensuring WGSN continues to demonstrate value.
  • Communicate WGSN’s Value: Deliver engaging product demonstrations, presentations and commercial proposals tailored to clients across industries including Fashion, Beauty, Food & Drink, Interiors and Consumer Tech.
  • Maintain an Accurate Pipeline: Keep Salesforce current and accurate, including opportunities, client notes, next steps, close dates and forecasts, providing clear visibility into the health and performance of your portfolio.
  • Work Collaboratively: Partner with colleagues across Account Management, Client Services, Product and other teams to support clients while maintaining ownership of the commercial relationship.
  • Meet Clients Locally: Build relationships through in-person client engagement where it adds value, primarily across New York City and the Tri-State area.

Qualifications

  • B2B Sales or Account Management Experience: Ideally 2+ years of experience in B2B sales, account management, customer growth or another commercial role.
  • Experience Managing Multiple Accounts: Comfortable working across a larger portfolio of customers and managing multiple renewals, opportunities and deadlines simultaneously.
  • Track Record of Success: A demonstrable history of achieving or exceeding sales targets. Experience working with subscription-based products or services is beneficial.
  • Commercial Mindset: Motivated by revenue targets and confident having conversations around renewals, pricing, value and growth.
  • Strong Organization & Prioritization: Able to determine where to focus your time, maintain momentum across a busy portfolio and consistently follow through on commitments.
  • Relationship Building: Confident building relationships with clients and engaging the right stakeholders to support retention and growth.
  • Strong Communication Skills: Able to lead client meetings, product demonstrations and commercial conversations clearly and confidently across phone, video and in-person meetings.
  • Negotiation Skills: Comfortable handling objections, negotiating agreements and moving commercial conversations toward a close.
  • CRM Experience: Experience using Salesforce or a similar CRM to manage opportunities, activity and pipeline. Salesforce experience is preferred.
  • Results-Oriented: Comfortable operating in a fast-paced, KPI-driven sales environment where performance is measured against both revenue and activity goals.
  • Curiosity & Willingness to Learn: An interest in WGSN’s industries and a desire to understand how different clients use our products to support their businesses.

Benefits

  • Paid Time Off – 15 days of vacation per year with an additional day for each year of service up to 20 days; 12 Federal holidays; 6 weeks paid Parental Leave.
  • 401(k) Retirement Savings Plan – employer match 50% of the first 6% contributed.
  • Dental and Vision plans with MetLife.
  • Health Care with Anthem & Blue Cross Blue Shield.
  • Life Insurance, AD&D, Short and Long-Term Disability at no cost through Metlife.
  • Mental Health resources including Employee Assistance Program and access to care through Anthem plans.
Last updated Oct 21, 2026. Interested? Apply on the company site.

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