← All roles

Fraud Operations Specialist - Fraud Prevention

Zopa· Fraud Ops / Fraud & Financial Crime
Apply on company site
Hybrid (Manchester)Employee - PermanentPosted 2w ago

About the role

Fraud Operations Specialist focused on protecting customers from fraud while ensuring smooth onboarding and transactions. Responsible for reviewing daily fraud alerts and claims across Zopa products, gathering evidence, and coordinating with internal teams and external partners when needed.

Responsibilities

  • Handle fraud escalations in the application journey, including document reviews, call listening and any other suspicions raised during onboarding.
  • Complete inbound & outbound payment reviews within service levels, making timely, well-reasoned decisions that protect customers without adding friction for legitimate payments.
  • Investigate requests to change personal information and only apply updates once every concern is resolved.
  • Investigate fraudulent transaction claims end to end, raising Visa chargebacks where applicable.
  • Spot first-party fraud and escalate it with clear, evidenced rationale.
  • Keep customers informed throughout an investigation and manage their expectations.
  • Submit reports to Cifas and work with other financial institutions and law enforcement when needed.
  • Support seniors and team leaders in high priority cases.
  • Coach colleagues across Zopa on fraud queries, improving the quality and consistency of referrals.

Qualifications

  • Proven experience in a similar role within a financial institution.
  • Previous experience using Cifas and Visa.
  • Knowledge of fraud and AML laws and regulations.
  • Excellent attention to detail when examining documents.
  • Able to prioritise cases and stay effective under pressure.
  • Adaptable in a fast-paced environment.
  • A team player who acts with integrity and treats customers and colleagues with respect.

Skills

Required:Experience with fraud and financial crime toolsCifasVisaAML laws and regulationsAttention to detail
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Zopa

Easy banking - current accounts, loans & savings

Open a Zopa bank account with cashback and interest. Plus easy-to-use loans, credit cards, savings and more, all in one simple, secure app.

bankingloanssavingscredit cards
Company profileWebsite

More open roles at Zopa