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Forward Deployed AI Engineer

Scale Army· Technology & Product
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Remote$4.5k/mo - $5k/moContractPosted 2w ago

About the role

The Forward Deployed AI Engineer, Delivery and Operations embeds with Delivery and Operations to redesign the survey lifecycle around AI agents, building end-to-end AI-powered workflows, integrations, and human-in-the-loop controls for survey creation, fielding, vendor engagement, and measurement.

Responsibilities

  • Embed with Delivery and Operations to map the survey lifecycle from end to end, including tools, handoffs, exceptions, approvals, and bottlenecks.
  • Establish measurable baselines for existing workflows before implementing automation.
  • Redesign workflows around AI agents rather than adding AI to existing processes.
  • Identify and prioritize additional AI opportunities across Delivery.
  • Design and build AI-powered workflows using document extraction, structured outputs, workflow routing, and agentic task execution.
  • Develop integrations through APIs, webhooks, and automation tools.
  • Build evaluations and monitoring for AI-powered workflows and non-deterministic systems.
  • Design production workflows with human-in-the-loop controls, including approval checkpoints, review queues, guardrails, audit trails, and exception handling.
  • Document systems, workflow logic, prompts, and operating procedures.
  • Build an AI agent that identifies when external vendor support is required and automate outreach and follow-up workflows.
  • Organize vendor responses and support negotiation within rate cards.
  • Support survey-link testing as part of the vendor engagement process.
  • Incorporate historical bid and pricing data into the workflow.
  • Escalate decisions requiring human approval.
  • Improve speed of vendor engagement and quote turnaround.
  • Build workflows that extract and structure survey requirements from source documents and draft surveys.
  • Improve AI-assisted translation workflows and selective re-translation of modified survey questions.
  • Implement quality checks and human review steps.
  • Build on or replace internal tools while maintaining data-handling and security standards.
  • Improve workflows for reaching healthcare professionals based on specialty, country, screening criteria, exclusions, and participation history.
  • Monitor survey responses and identify surveys at risk of missing volume or timelines.
  • Recommend appropriate next actions based on fielding performance.
  • Support fielding activity managed through Salesforce.
  • Improve how incentives are set to drive timely responses.
  • Work alongside the existing AI screener-matching tool.
  • Connect AI workflows with homegrown survey platforms and Salesforce.
  • Translate complex workflows from non-technical operators into practical tools.
  • Influence stakeholders across teams without direct management authority.
  • Track workflow adoption, response rates, turnaround time, and time saved against baselines.
  • Monitor production workflows and refine them with workflow owners.
  • Use measurable results to guide improvements and prioritize future AI initiatives.

Qualifications

  • 5+ years of software engineering experience, including 2+ years building and deploying AI-powered workflows, agents, or automation in production business environments.
  • Experience completing an agent-first redesign of a real business workflow, including establishing a baseline, redesigning the process, defining human responsibilities, and measuring results.
  • Hands-on LLM experience with document extraction, classification, structured outputs, workflow routing, and agentic task execution.
  • Experience evaluating non-deterministic systems.
  • Production engineering experience with Python and at least one typed programming language.
  • Experience integrating CRMs, internal tools, APIs, and data systems.
  • Experience building human approvals, review queues, exception handling, and quality controls into production systems.
  • Proven experience working directly with non-technical operators and translating complex workflows into practical tools.
  • Ability to work from directional guidance and influence stakeholders without direct management authority.
  • BS in Computer Science or a related field, or equivalent practical experience.
  • Ability to travel occasionally to the US.
  • US VISA as a tourist.
  • Must be fluent in English & Spanish.

Skills

Required:PythonLLM-powered workflows, AI agents, and production automationDocument extraction, classification, structured outputs, workflow routing, agentic task executionNon-deterministic AI systems evaluationAPIs, webhooks, CRMs, internal tools, data systemsHuman-in-the-loop design, approvals, queues, guardrailsDocumentation of systems and prompts
Nice to have:Salesforce integrationC#/.NET, React, TypeScriptHealthcare, market research, survey operationsMultilingual or translation workflows
Last updated Oct 14, 2026. Interested? Apply on the company site.

About Scale Army

Global Staffing for Marketing & Sales Growth

Scale Army sources, vets, and deploys high-performing marketers and sellers, helping meet growth targets with nearshore talent, month-to-month contracts, and fast onboarding.

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