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Business Systems Automation Specialist

Scale Army· Technology & Product
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Remote$2.9k/mo - $3.7k/moContractPosted 2w ago

About the role

Identify, design, and implement AI-powered solutions that improve business operations across customer service, production, procurement, inventory management, and internal workflows. Serve as the bridge between business operations and technology, executing automation projects from concept through implementation.

Responsibilities

  • Analyze existing business workflows to identify inefficiencies, bottlenecks, and automation opportunities.
  • Partner with internal teams to understand operational challenges and recommend practical AI solutions.
  • Review customer service, production, procurement, and inventory workflows to identify areas where automation can create the greatest impact.
  • Translate business problems into technical requirements and implementation plans.
  • Prioritize automation initiatives based on business impact, efficiency gains, and scalability.
  • Design, build, and implement AI-powered workflows to automate repetitive business processes.
  • Create automation solutions using AI tools, APIs, integrations, and workflow platforms.
  • Develop solutions that reduce manual administrative work and improve operational efficiency.
  • Continuously improve automation systems based on business feedback and performance.
  • Evaluate opportunities to streamline customer service operations and reduce manual order processing time.
  • Design solutions that reduce unnecessary customer communication.
  • Explore customer portals, AI assistants, automated workflows, and self-service systems.
  • Improve the efficiency of customer service representatives by reducing repetitive tasks.
  • Work with existing business systems and technology platforms to create connected workflows.
  • Support integrations between software platforms.
  • Collaborate with internal developers and technical teams when deeper engineering support is required.
  • Understand existing system architecture and recommend improvements.
  • Own automation initiatives from discovery through implementation.
  • Create project plans, define requirements, test solutions, and measure results.
  • Independently manage projects without requiring heavy supervision.
  • Document workflows, automation processes, and technical solutions.
  • Communicate progress, challenges, and recommendations to leadership.
  • Stay current with emerging AI tools, automation platforms, and industry best practices.
  • Identify new opportunities where AI can improve business operations.
  • Recommend technologies and approaches that increase efficiency.
  • Help establish a long-term AI automation roadmap across the organization.

Qualifications

  • 5+ years of experience in automation, software development, business systems, AI implementation, solutions architecture, or a related technical role.
  • Experience independently managing technical projects from start to finish.
  • Experience analyzing business processes and translating them into technical solutions.
  • Experience implementing automation solutions in operational environments.
  • Experience with manufacturing, production, inventory, or order management systems is highly preferred.

Skills

Required:AI tools, automation platforms, and workflow systemsIntegrations between software platformsAPIs, databases, and system architectureCoding/scriptingAI tools (ChatGPT, Claude, AI agents)Workflow automation toolsProject ownershipProblem-solving & proactive automation discoveryCollaboration with leadership/operations/developers
Nice to have:ERP systems (e.g., Microsoft Dynamics Business Central)CRM integrations (e.g., HubSpot)E-commerce platforms (e.g., Magento)Power Automate preference
Last updated Oct 7, 2026. Interested? Apply on the company site.

About Scale Army

Global Staffing for Marketing & Sales Growth

Scale Army sources, vets, and deploys high-performing marketers and sellers, helping meet growth targets with nearshore talent, month-to-month contracts, and fast onboarding.

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