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Jr. IT Administrator

Paradromics
Apply on company site
Austin, TXFull-timePosted 2w ago

About the role

Entry-level IT Administrator role providing day-to-day technical support across the organization, focusing on end-user support, identity and access management, device provisioning, and IT asset administration in a mixed-device environment.

Responsibilities

  • Serve as the first point of contact for help desk tickets, triaging and resolving hardware and software issues for end users in a timely, professional manner.
  • Provide end-user support for Google Workspace, Microsoft 365, and associated collaboration and productivity tools.
  • Provision and deprovision user accounts, system access, and equipment for new hires, transfers, and departures in accordance with onboarding/offboarding procedures.
  • Administer Mobile Device Management (MDM) via Microsoft Intune for Windows and Apple devices (macOS/iOS), including enrollment, compliance policies, and app deployment.
  • Maintain an accurate inventory of IT assets, such as laptops and peripherals, tracking assignment, condition, and lifecycle.
  • Handle equipment setup and account provisioning for new hires onboarding, and access removal and equipment retrieval for offboarding.
  • Provide basic troubleshooting and support of Linux workstations, escalating advanced issues as appropriate.
  • Make occasional DNS entry updates under the direction of the IT Manager.
  • Create and maintain documentation of procedures, assets, and common issue resolutions.
  • Help enforce IT policies and procedures and provide input on improvements.
  • Escalate complex issues to the IT Manager or appropriate specialized team as needed.

Qualifications

  • 2–5 years of experience in an IT support or help desk role.
  • Familiarity with device/MDM administration; hands-on experience with Microsoft Intune is a strong plus.
  • Comfort supporting Windows, macOS/iOS, and Linux devices.
  • Basic understanding of user account and identity administration (e.g., Active Directory, Google Workspace, Entra ID, or similar).
  • Strong communication skills, with the ability to explain technical issues to non-technical staff.
  • Customer-service mindset and ability to prioritize across multiple open tickets.
  • Ability to work both independently and collaboratively in a fast-paced environment.

Skills

Required:IT support/help deskMDM administrationIdentity and access management
Last updated Oct 7, 2026. Interested? Apply on the company site.

About Paradromics

One brain-computer interface platform

We are building data-driven BCI-based technologies for brain health. Our brain-computer interface platform will help millions with unmet medical needs.

brain healthbrain-computer interfaceneurotechnology
Company profileWebsite

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