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AI Workflow Specialist

Scale Army· Technology & Product
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Remote$2k/mo - $2.3k/moContractPosted 2w ago

About the role

AI Workflow Specialist to identify, prioritize, build, and implement AI-powered automations across multiple business functions, reporting to the founder. Focus on practical internal tools and automations using AI coding assistants, with end-to-end ownership from workflow audit to adoption.

Responsibilities

  • Audit manual workflows across departments and identify opportunities for AI-powered automation.
  • Automate accounting workflows, beginning with credit card reconciliation.
  • Build a consolidated reporting layer for data currently distributed across 7–8 different sources.
  • Automate invoice reconciliation between the company’s order management software and QuickBooks.
  • Identify and prioritize additional automation opportunities based on business impact.
  • Own and continuously improve the existing AI-powered support ticketing agent.
  • Support a system that handles multiple auto-forwarded inboxes and generates responses using an internal knowledge library.
  • Expand the support agent’s knowledge library.
  • Tune the AI agent to improve its auto-response success rate over time.
  • Use AI tools to clean and maintain a product catalog containing tens of thousands of SKUs.
  • Identify and correct formatting issues, inconsistencies, and errors at scale.
  • Build repeatable tools or AI agents that accelerate product listing creation and ongoing catalog maintenance.
  • Connect sales history and inventory data to improve purchasing and reorder decisions.
  • Develop reporting that provides visibility into what products sell, how quickly they sell, and when inventory should be reordered.
  • Surface and prioritize new automation opportunities as they are identified across departments.
  • Serve as a resource for non-technical team members looking to solve business problems using AI.
  • Build AI-powered solutions for internal teams or help team members learn how to use AI to address their own workflows.
  • Prioritize speed and iteration over heavy traditional engineering approaches.
  • Translate business challenges into scoped and prioritized automation projects.
  • Determine the appropriate workflows, data sources, and prompts required for each solution.
  • Own projects end to end, including audit, development, rollout, and adoption.
  • Work independently with minimal oversight.

Qualifications

  • Demonstrated experience implementing AI automations in a business environment that other team members actively use.
  • Experience identifying business problems and translating them into practical automation solutions.
  • Experience independently taking automation projects from initial audit through build and rollout.
  • Experience consolidating and reconciling data across multiple disconnected systems or sources.
  • Experience with SellerCloud or similar multi-channel e-commerce or order management platforms is a plus.
  • Experience with e-commerce or retail operations, including inventory, purchasing, or reconciliation, is a plus.
  • Experience with QuickBooks or similar accounting software is a plus.
  • Experience building or improving AI agents for customer support or ticketing workflows is a plus.
  • Experience with AI-assisted social media or content creation is a plus.

Skills

Required:Business-driven automation prioritizationAmbiguity handling and problem solvingAI coding tools (e.g., Claude Code)End-to-end automation ownershipData reconciliation across systems
Nice to have:Google Workspace/SharePoint familiarity
Last updated Oct 7, 2026. Interested? Apply on the company site.

About Scale Army

Global Staffing for Marketing & Sales Growth

Scale Army sources, vets, and deploys high-performing marketers and sellers, helping meet growth targets with nearshore talent, month-to-month contracts, and fast onboarding.

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