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Manager, Starlink Customer Success (Americas)

SpaceX· Starlink Enterprise Sales & Account Management
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Redmond, WAFull-timePosted 2w ago

About the role

Manager responsible for leading the Enterprise Starlink Customer Success team across the Americas (United States, Canada, and Latin America), growing revenue with existing reseller customers, and coordinating cross-functional efforts to expand Starlink usage and maintain strong commercial relationships.

Responsibilities

  • Lead, hire, and develop a team of Customer Success Managers, Leads, and Specialists across the Americas
  • Grow revenue across an existing book of enterprise resellers
  • Help the team identify and close opportunities for customers to expand their use of Starlink across hardware, service, data, and products
  • Build hardware and service forecasts that leadership can rely on, with a clear view of what will close, what may slip, and why
  • Develop a clear view of performance and growth opportunities across the United States, Canada, and Latin America while accounting for differences between markets
  • Work through billing, tax, payment, capacity, logistics, and activation issues when they are blocking revenue
  • Partner with Sales, Channel Sales, Finance, Tax, Engineering, Operations, Support, and Logistics to move customer opportunities forward
  • Align closely with regional Sales and Channel Sales teams so resellers hear a clear and consistent message on Starlink growth priorities
  • Identify recurring issues that slow growth and work with the right teams to resolve them at scale
  • Stay close enough to the work to know when to coach, when to step in, and when to let the team run independently

Qualifications

  • Bachelor’s degree or equivalent professional experience
  • 6+ years in customer success, account management, sales, or another commercial role for a technical product
  • 3+ years owning and growing a book of existing customers, with direct responsibility for revenue, retention, or expansion
  • 2+ years of direct people management
  • Experience managing enterprise customers across multiple markets or countries

Skills

Required:Revenue growth managementLeadership and people managementCross-functional collaboration

Benefits

  • Not specified in the description
Last updated Oct 7, 2026. Interested? Apply on the company site.

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