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Vice President, Customer Success (Columbus, OH)

Hippocratic AI· S&M
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Columbus, OHFull-timePosted 2w ago

About the role

Executive leader responsible for a regional portfolio of health system partnerships, building and leading a team of Directors and senior Customer Success Executives to drive net revenue retention, patient outcomes, and scalable CS playbooks within health systems.

Responsibilities

  • Serve as executive point of contact for major health system clients, building trusted relationships with board-level sponsors, CNOs, CMIOs, COOs, and other senior stakeholders across multi-entity provider organizations
  • Lead enterprise implementations of Hippocratic AI solutions, ensuring alignment with health system operational priorities, clinical workflows, and care delivery models—managing timelines and ensuring successful go-live
  • Collaborate cross-functionally with Product, Engineering, and Sales to channel health system feedback into product evolution, clinical feature development, and go-to-market strategy
  • Define, track, and communicate customer success metrics—net revenue retention (NRR), clinical adoption rates, operational efficiency gains, and patient outcome improvements—as primary indicators of portfolio health and drive quarterly business reviews with executive accountability
  • Build and codify best practices for onboarding, clinical training, workflow integration, and change management, establishing the foundation for a repeatable, scalable provider CS model
  • Own expansion sales within your regional portfolio through identification and strategic influence on upsell and cross-sell opportunities across health system departments and use cases

Qualifications

  • Bachelor's degree from an accredited university
  • 10–15 years of professional experience in healthcare, with 7+ years in customer-facing leadership roles working with or within health systems, health networks, or provider-focused organizations
  • Proven ability to lead and develop teams (manager of managers), successfully managing Directors and senior Customer Success Executives
  • Deep knowledge of health system operations, clinical workflows, care delivery models, and operational processes—including expertise in areas such as nursing, clinical operations, revenue cycle, or care management
  • Demonstrated experience working effectively with health system stakeholders across clinical (CNO, CMIO, physician leadership), operational (COO, VP Operations), and IT/technical leadership
  • Proven track record leading cross-functional initiatives in startup or high-growth technology environments, with measurable impact on delivery and revenue goals
  • Strong executive presence and communication skills, with demonstrated ability to engage board-level sponsors and C-suite executives in large, complex health system organizations
  • Demonstrated success in implementation excellence, change leadership, and driving measurable results in healthcare innovation and operational transformation
  • Experience building or shaping customer success playbooks, team structures, and scalable infrastructure/processes—not just executing them; ability to codify and scale what works

Skills

Required:Executive leadershipCustomer success strategy

Benefits

  • equity
  • health insurance
  • other benefits
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Hippocratic AI

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