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Agent UX Designer

Decagon· Customer Team
Apply on company site
San Francisco, New York City$180k - $220kFull-timePosted 2w ago

About the role

Design and optimize enterprise-grade AI conversation experiences across multiple channels, advise on conversation design, and build scalable frameworks and resources to improve agent quality and consistency in a fast-paced AI deployment environment.

Responsibilities

  • Design and optimize enterprise-grade AI conversation experiences across chat, voice, SMS, and email channels
  • Serve as a trusted advisor to customers and internal stakeholders on conversation design best practices
  • Evaluate voice quality and interaction patterns to maintain a high bar for naturalness and appropriateness
  • Build repeatable frameworks for assessing conversation and voice performance
  • Enable our Customer team to apply strong design judgment independently
  • Partner crossfunctionally with Engineering and Product to investigate quality gaps and drive improvements through clear recommendations
  • Share learnings and create documentation on best practices to improve consistency and raise the quality bar across deployments

Qualifications

  • 3-5+ years of relevant experience (e.g., voice experience design, conversation designer, product manager, applied linguistics, etc.)
  • Experience building evaluation frameworks, rubrics, or QA processes
  • Strong communicator across technical and business contexts
  • Comfortable working close to the product in a fast-moving environment

Skills

Required:Conversation designVoice evaluationEvaluation frameworksCross-functional collaborationDocumentation

Benefits

  • Medical, Dental, and Vision benefits for you and your family
  • Life Insurance and Disability Benefits
  • Retirement Plan (e.g., 401K, pension)
  • Parental Leave
  • Fertility and family building benefits through Carrot
  • Monthly stipend to support your wellness, lifestyle, and work-life balance
  • Daily lunches and snacks in the office to keep you at your best
  • Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Last updated Oct 8, 2026. Interested? Apply on the company site.

About Decagon

Conversational AI for Customer Experience

Reimagine your customer experience with AI agents, built for the enterprise.

AI agentsCXConversational AICustomer Experienceai-agents-and-applicationsorchestrationvoice-ai-stackwing-list-2026
Company profileWebsite

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