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Customer Director

Faculty· Business Growth
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Hybrid (London)Full-timePosted 2w ago

About the role

Strategic leadership role to grow Faculty’s Telecommunications, Media and Technology (TMT) client base, lead complex AI transformation programs, and shape go-to-market strategy within the TMT sector.

Responsibilities

  • Driving revenue growth; identifying strategic opportunities to expand current accounts and identifying new clients within the TMT sector
  • Leading complex AI transformation programmes for major TMT clients, moving from strategic thinking to production-grade software delivery
  • Building trusted, long-term relationships with C-suite leaders and partners, acting as a strategic advisor on how AI can automate knowledge work and drive operational efficiency
  • Generating high-value growth for Faculty by shaping compelling commercial pitches and demos that showcase our technical depth and ability to solve sector-specific challenges
  • Elevating Faculty’s industry profile by articulating differentiated propositions and points of view through thought leadership, media engagement, and industry forums
  • Ensuring the successful delivery of high-quality client work by guiding multidisciplinary teams and helping them navigate the ambiguity and pace of the sector
  • Managing a practice within a practice - leading cross-functional teams of delivery experts, PhD-calibre engineers and data scientists to further consolidate Faculty’s reputation for pioneering technical and delivery excellence.

Qualifications

  • Managed C-level, complex stakeholder relationships in the TMT industry with proven track record
  • commercially driven with growth targets and revenue responsibility
  • delivery-focused and technically credible, able to translate AI concepts to technical/non-technical audiences
  • comfortable with deeply technical teams and able to discuss AI applications
  • leadership mindset balancing strategy with hands-on team support
  • some consulting experience preferred

Skills

Required:C-level stakeholder managementStrategic sales / revenue growthAI transformation leadershipCommunication to diverse audiences
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Faculty

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Faculty partners with organisations to enhance performance through cutting-edge artificial intelligence solutions, driving real-world impact.

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