← All roles

Customer Experience - 4th hire, build with AI

Kovo· Customer Experience
Apply on company site
Remote$100k - $150k + equityFull-timePosted 2w ago

About the role

Senior early-stage Customer Experience role focused on building and expanding AI-powered support systems, blending hands-on ticket handling with operational design to scale customer service.

Responsibilities

  • Review AI agent performance and real customer interactions to ensure automation handles more cases efficiently while maintaining high quality and customer satisfaction
  • Identify patterns across conversations and use them to improve agents, workflows, and self-serve experiences
  • Build, refine, and actively manage AI-driven support logic
  • Proactively expand automation into new areas to reduce manual work and increase system coverage
  • Support customers on complex, sensitive, or edge-case issues that require manual investigation
  • Handle escalations, regulatory complaints, and high-stakes scenarios with care and ownership
  • Follow issues through until there is a real resolution
  • Handling tickets is part of the job. Building systems that reduce the need for them is the goal.

Qualifications

  • 4+ years in consumer fintech, lending, or credit. Early stage startup experience required.
  • Hands-on experience with regulated customer interactions such as disputes, complaints, or compliance-reviewed communications.
  • SQL for pulling data and spotting trends is a strong plus.

Skills

Required:AI and automationRegulated customer interactions
Nice to have:SQL

Benefits

  • Offers benefits
Last updated Oct 15, 2026. Interested? Apply on the company site.

About Kovo

Build Credit Fast → #1 Credit Builder ★★★★★

Fast credit score builder. All 4 credit bureaus. No credit check. No hidden fees. Instant decision. Ranked #1 credit builder. Rated 4.9 stars. Recommended by 99% of reviewers.

Credit BuildingCredit MonitoringFinancial Services
Company profileWebsite

More open roles at Kovo