← All roles

Technical Program Manager, People Innovation Labs

OpenAI· Technical Program Management
Apply on company site
Hybrid (San Francisco)Full-timePosted 2w ago

About the role

Experienced Technical Program Manager to lead execution across a portfolio of complex, cross-functional initiatives within OpenAI's People Innovation Labs, partnering with product, design, engineering, and operations to translate strategy into coordinated execution and manage post-launch adoption and feedback.

Responsibilities

  • Independently lead complex, high-priority technical programs from early planning through launch, adoption, and ongoing iteration.
  • Partner with product and engineering leadership to translate strategy and team objectives into clear, executable plans.
  • Establish program structures, decision-making forums, operating cadences, and accountability across multiple teams.
  • Align product, design, engineering, data, operations, and other stakeholders around priorities, responsibilities, and delivery plans.
  • Partner closely with engineering leads to manage technical dependencies, sequencing, delivery risks, and launch readiness.
  • Identify gaps in strategy or execution, develop recommendations, and drive the decisions needed to move work forward.
  • Anticipate risks and blockers, clarify tradeoffs, resolve disagreements, and escalate decisions when needed.
  • Own communication, enablement, change management, and rollout strategies for new products and workflows.
  • Lead post-launch user engagement through onboarding, training, office hours, hands-on support, and other programs that drive adoption.
  • Build trusted relationships with users and create an environment where they provide frequent, candid feedback.
  • Observe how products fit into real workflows and identify points of confusion, friction, or unmet need.
  • Combine user feedback, usage data, and operational signals to understand what is working and what needs to change.
  • Translate user insights into clear themes and actionable recommendations for product, design, and engineering.
  • Create tight feedback loops that help the team test assumptions, learn quickly, and iterate toward product-market fit.
  • Define and track program health, adoption, user sentiment, and operational outcomes.
  • Maintain visibility into priorities, progress, dependencies, and risks across the team’s portfolio.
  • Prepare clear, decision-oriented updates and recommendations for senior leadership.
  • Improve the team’s planning and execution practices while keeping processes lightweight.

Qualifications

  • Have 7+ years of experience in technical program management, product operations, or a similar role leading complex software initiatives.
  • Have independently led multiple high-impact programs involving several technical and business teams.
  • Have helped take new software products from early planning through launch, adoption, and rapid iteration toward product-market fit.
  • Are energized by working directly with users and willing to provide hands-on support while a product is still new.
  • Know how to build trust with users, ask good questions, and get candid feedback about what is and is not working.
  • Can identify patterns across qualitative feedback, usage data, and operational signals and turn them into actionable recommendations.
  • Have strong technical fluency and can partner with engineers on architecture, integrations, data dependencies, security, reliability, and delivery tradeoffs.
  • Have led significant operational or organizational change alongside technical product delivery.
  • Can influence senior leaders, drive difficult decisions, and build alignment across teams with competing priorities.
  • Identify and address strategic or execution gaps without waiting for detailed direction.
  • Communicate clearly and directly across technical teams, operational partners, users, and executives.
  • Can move comfortably between organizational strategy and detailed, hands-on execution.
  • Bring structure to fast-moving work without adding unnecessary process.
  • Are curious about how AI can change the way organizations operate and how people work.

Benefits

  • Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
  • Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
  • 401(k) retirement plan with employer match
  • Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
  • Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
  • 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time
  • Mental health and wellness support
  • Employer-paid basic life and disability coverage
  • Annual learning and development stipend
  • Daily meals in offices, and meal delivery credits as eligible
  • Relocation support for eligible employees
  • Additional taxable fringe benefits, such as charitable donation matching and wellness stipends
Last updated Oct 8, 2026. Interested? Apply on the company site.

About OpenAI

ai-infrastructure-and-developmentliquid-ai-recruiting-targetllmsetter-30setter-30-2026-q1speech-to-texttext-to-speechvoice-ai-stack
Company profileWebsite

More open roles at OpenAI