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Manager II, Professional Services (Project Management)

OpenGov· Professional Services
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US | Illinois | Chicago$128k - $140kFull-timePosted 2w ago

About the role

Responsible for leading and managing a team to ensure successful project deployments, delivering projects on-time and within budget, and achieving high customer satisfaction. Focuses on translating strategic objectives into operational processes, portfolio management, cross-functional collaboration, and process optimization.

Responsibilities

  • Lead and oversee a diverse team that may include Project Managers, Implementation Consultants, and other roles, ensuring effective recruitment, coaching, mentoring, and performance management.
  • Translate strategic plans into operational processes that impact both the team and cross-functional outcomes.
  • Develop and implement strategic plans aligned with organizational objectives.
  • Manage a portfolio of implementation projects, including intricate technical deployments, and support portfolio management for team members within specific product domains.
  • Identify and mitigate project and customer risks proactively, visiting customer sites as needed to maintain strong relationships and project momentum.
  • Conduct portfolio forecasting and analyze trends impacting project efficiency while monitoring budget health and project delivery.
  • Collaborate with leadership to ensure the team’s skills meet evolving business needs and contribute to improving project management methodologies.
  • Schedule projects, plan resources, manage staffing impacts, utilize metrics, and report effectively to internal and external stakeholders.
  • Support complex customer implementations involving multiple product suites and assist clients in developing and executing testing plans and procedures.
  • Apply extensive business knowledge to resolve significant project challenges, develop innovative solutions, and maintain alignment with professional services methodology.
  • Establish and maintain control over project delivery during escalations, supporting sales processes, and participating in the creation and approval of Statements of Work and Change Orders.
  • Collaborate cross-functionally with sales, customer success, product management, and engineering teams to drive internal initiatives and enhance customer outcomes.
  • Provide leadership and guidance to customers on best practices, use cases, and business process improvements.
  • Develop and maintain implementation approaches, business process documentation, and best-practice onboarding and training materials.

Qualifications

  • Bachelor’s degree preferred, or equivalent experience demonstrating the ability to perform the outlined tasks.
  • Minimum of 3 years of experience in project delivery, preferably in a SaaS environment.
  • Management Experience: Proven ability to foster team culture, accountability, and professional growth.
  • Excellent written and oral communication skills with the ability to collaborate effectively across cross-functional teams and with clients at all organizational levels.
  • Strong leadership capabilities with a focus on strategic thinking, problem-solving, and achieving results.
  • Exceptional organizational skills and ability to manage multiple initiatives with varying levels of complexity and interdependencies.
  • Demonstrated ability to balance profitability with a customer-service mindset and maintain high standards of excellence in project delivery.
  • Ability to understand and articulate product requirements, process logic, and architecture, as well as build and deliver functional presentations.
  • Capacity to adapt to evolving product offerings and address customer needs strategically.
  • Experience with government budgeting concepts, finance/budgeting solutions, procurement, permitting, licensing, asset management, or related fields is a plus.

Skills

Required:Team leadership and management

Benefits

  • Comprehensive healthcare options for individuals and families
  • Flexible vacation policy and paid company holidays
  • 401(k) with company match
  • Paid parental leave, wellness stipends, and HSA contributions
  • Professional development and growth opportunities
  • A collaborative office environment with weekly catered lunches.
Last updated Oct 8, 2026. Interested? Apply on the company site.

About OpenGov

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