Technical Services Engineer
Hybrid (Dublin)full-timePosted 2w ago
About the role
MongoDB Technical Services Engineers solve complex MongoDB problems, advising customers across the full MongoDB ecosystem (server, drivers, cloud, and infrastructure). The role includes Atlas and Cloud Manager services, with hybrid working from Dublin (3 in-office days).
Responsibilities
- You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between.
- You'll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be.
- You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf.
- You'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.
Qualifications
- 2-3 years of customer-facing experience supporting cloud customers
- Supporting enterprise level customers is a bonus
- Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills
- Excellent communication skills, both written and verbal
- Ability to think on your feet, remain calm under pressure and solve problems in real-time
- Desire and ability to rapidly learn a wide variety of new technical skills
- Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help
Skills
Required:Customer-facing technical supportTroubleshooting and diagnosticsCommunication
Benefits
- Not specified in description
Last updated Oct 22, 2026. Interested? Apply on the company site.
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