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Specialist, Market Operations

Coinbase
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Hybrid (UK)£81.6k - £90.7kFull-timePosted 2w ago

About the role

Specialist, Market Operations at Coinbase providing frontline operational support across Coinbase Derivatives Exchange (CDE) and Deribit, troubleshooting real-time issues, coordinating cross-functional resolutions, and coordinating deployment testing to protect production environments.

Responsibilities

  • Own real-time functional and technical support for electronic trading, clearing systems, and exchange applications across CDE and Deribit.
  • Investigate and resolve customer inquiries related to exchange functionality, market events, connectivity, product schedules, and business technology.
  • Provide front-line support for internal and external investigations tied to exchange operations, including error trade analysis and resolution.
  • Coordinate with product and development teams to launch new products, implement platform updates, and execute deployment testing in pre-production environments.
  • Support onboarding and ongoing operational enablement of clients and vendors across both exchanges, including prediction markets and event contracts listed on CDE.
  • Identify, document, and recommend operational process improvements aligned with business objectives and platform growth.

Qualifications

  • BA/BS in Information Systems, Economics, Finance, or a technical field
  • 1+ years of experience in financial markets operations or a technical operations role
  • Demonstrated product and operational knowledge of listed futures or options, including hands-on experience with error trade analysis and resolution
  • Proven ability to diagnose and articulate complex technical problems and solutions to both technical and non-technical audiences
  • Experience delivering multi-channel support (voice, email, chat) with documented ability to maintain quality under high-volume, time-sensitive conditions
  • Familiarity with prediction markets, event contracts, FIX protocol, network protocols, SQL, or CRM tools such as Salesforce and JIRA (plus)
  • Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality

Skills

Required:BA/BS in Information Systems, Economics, Finance, or a technical fieldExperience in financial markets operations or technical operationsProduct and operational knowledge of listed futures or optionsCommunication of technical problems to diverse audiencesMulti-channel support experienceGenerative AI usage with human oversight
Nice to have:Prediction markets, event contracts, FIX protocol, network protocols, SQL, Salesforce, JIRA

Benefits

  • Private Medical Insurance
  • Dental insurance
  • Vision/ Eye Care Vouchers
  • Life Assurance Benefit
  • Disability/Income Protection
  • Workplace Pension Scheme
  • Travel Medical Policy - Global Traveler
  • Employee Stock Purchase Plan (ESPP)
  • Wellness Stipend
  • Mobile/Internet Reimbursement
  • Learning and Development Allowance
  • Employee Assistance Program
  • Fertility Benefits
  • Generous Time off/Leave Policy
Last updated Oct 15, 2026. Interested? Apply on the company site.
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About Coinbase

Buy, sell, and manage cryptocurrencies.

Founded in June of 2012, Coinbase is a digital currency wallet and platform where merchants and consumers can transact with new digital currencies like bitcoin, ethereum, and litecoin. Our vision is to bring more innovation, efficiency, and equality of opportunity to the world by building an open financial system. Our first step on that journey is making digital currency accessible and approachable for everyone. Two principles guide our efforts. First, be the most trusted company in our domain. Second, create user-focused products that are easier and more intuitive to use.

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