Head of KYC
About the role
Senior Manager, Head of KYC responsible for global strategy, policy, and program execution for Coinbase's KYC across all regulated entities. Drives program design, regulatory alignment, and scalable solutions while leading a KYC team and partnering with cross-functional stakeholders to meet evolving regulatory requirements.
Responsibilities
- Own the end-to-end strategic direction of Coinbase's Global KYC program, including policy development, program implementation, advisory support, and enterprise-wide process design across all regulated entities.
- Lead a team of KYC professionals across second-line compliance supporting program design, setting performance standards, developing talent, and ensuring consistent execution across jurisdictions.
- Drive KYC issue management and resolution globally, providing oversight of corrective actions, systemic enhancements, and first-line KYC function performance.
- Partner with sales, coverage, account management, customer experience, product, and engineering teams to design and implement KYC initiatives for new product and jurisdiction launches.
- Serve as the Directly Responsible Individual (DRI) for regulatory reporting and correspondence related to global KYC program inquiries, and deliver senior management and executive-level reporting on KPIs and program health.
- Shape the interpretation and implementation of global KYC requirements in collaboration with Legal and Compliance colleagues and business stakeholders, designing scalable solutions that balance regulatory compliance with business velocity.
Qualifications
- 10+ years of experience managing, designing, and implementing KYC programs at a financial institution, including direct people management experience, preferably with digital assets and/or fintech exposure.
- Deep knowledge of global AML, CTF, and sanctions regulations (e.g., BSA, USA PATRIOT Act, FinCEN CDD Rule, 4MLD/5MLD/6MLD, OFAC sanctions) and demonstrated ability to translate regulatory requirements into scalable KYC program design across multiple jurisdictions.
- Proven track record of building and scaling a global KYC program from design through execution, including policy development, risk-based frameworks, and operational process implementation.
- Experience serving as a senior escalation point for KYC/onboarding matters, with the ability to advise on client risk, provide regulatory guidance to cross-functional teams, and represent the KYC function to regulators and senior leadership.
- Demonstrated ability to manage concurrent regulatory initiatives, jurisdiction launches, and program enhancements in a matrixed environment while delivering executive-level reporting on program performance.
- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
Skills
Benefits
- Medical Plan, Dental and Vision Plan with generous employee contributions
- Health Savings Account with company contributions each pay period
- Disability and Life Insurance
- 401(k) plan with company match
- Wellness Stipend
- Mobile/Internet Reimbursement
- Volunteer Time Off
- Fertility Counseling and Benefits
- Generous Time off/Leave Policy
- The option of getting paid in digital currency

About Coinbase
Buy, sell, and manage cryptocurrencies.
Founded in June of 2012, Coinbase is a digital currency wallet and platform where merchants and consumers can transact with new digital currencies like bitcoin, ethereum, and litecoin. Our vision is to bring more innovation, efficiency, and equality of opportunity to the world by building an open financial system. Our first step on that journey is making digital currency accessible and approachable for everyone. Two principles guide our efforts. First, be the most trusted company in our domain. Second, create user-focused products that are easier and more intuitive to use.
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