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Hardware Diagnostics Engineer - Infrastructure

TensorWave· Engineering
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Las Vegas, NevadaFull-timePosted 2w ago

About the role

Hardware Diagnostics Engineer to run burn-in, triage hardware failures, manage out-of-band work, and own RMAs end to end for GPU servers and infrastructure hardware at TensorWave.

Responsibilities

  • Run server and GPU burn-in and stress testing, interpret the results, and decide whether hardware is production-ready
  • Triage failures across GPUs, memory, drives, NICs, PSUs, and cabling: reproduce the failure, isolate the faulty component, and document what proved it
  • Work servers out-of-band through IPMI and Redfish for power control, boot configuration, BIOS settings, and sensor and event log collection
  • Apply firmware updates across the fleet following the team's qualified baselines and rollout process
  • Drive RMAs with vendors from ticket through replacement, installation, and return of the failed part
  • Keep asset, serial, and replacement history accurate in NetBox so we know what's actually in every rack
  • Track failure patterns across the fleet and raise them when the same part or firmware version keeps turning up
  • Improve the runbooks you work from, and script the steps you find yourself repeating
  • Partner with datacenter operations on hands-on work during turn-ups and expansions
  • Take part in an on-call and escalation rotation for hardware issues

Qualifications

  • 3–6 years in datacenter operations, systems administration, hardware support, or infrastructure engineering
  • Hands-on experience with enterprise server hardware: component replacement, POST and boot failures, and reading hardware behavior at the rack
  • Practical experience with BMCs and out-of-band management: IPMI, Redfish, iDRAC, iLO, or equivalent
  • Strong Linux troubleshooting: boot process, driver and device issues, and diagnostic tools such as dmesg, lspci, ipmitool, and SMART
  • Comfort reading sensor data, event logs, and thermal and power telemetry well enough to tell a real failure from noise
  • Working scripting ability in Bash or Python — enough to automate a repetitive task and read someone else's tooling
  • Experience running hardware RMAs with vendors, or a clear track record of driving issues to closure with outside parties
  • A methodical troubleshooting habit: you isolate variables, you don't change three things at once, and you can say what evidence led to your conclusion
  • Clear written communication for tickets, runbooks, and vendor cases

Skills

Required:Burn-in and stress testingFailure triage and root cause analysisOut-of-band managementFirmware managementRMA management
Nice to have:NetBox / DCIM usage

Benefits

  • Stock Options
  • 100% paid Medical, Dental, and Vision insurance for Employees
  • Company Health Savings Account Contributions
  • 100% paid Short Term and Long Term Disability Insurance for Employees
  • Life and Voluntary Supplemental Insurance Options
  • Other Insurance Options, such as Pet & Legal Insurance
  • Various Supplementary Health Benefits, such as discounted Virtual Healthcare Appointments and Serious Illness Support
  • Flexible Spending Account
  • 401(k)
  • Employee Assistance Program
  • Flexible PTO
  • Paid Holidays
  • Parental Leave
  • Other In-Office Perks
Last updated Oct 8, 2026. Interested? Apply on the company site.
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Next-Gen AI Infrastructure

TensorWave: AI & HPC Cloud with AMD Instinct™

AI inferencemanaged inferenceLLM inferenceAI model deploymentlow-latency inferencescalable AIAI autoscalingGPU inference
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