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IT Helpdesk Technician

Xona· Business
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Burlingame, California$70k - $90kFull-timePosted 1w ago

About the role

Helpdesk Technician (Tier 1 & Tier 2) providing IT support across a hybrid Windows, Linux, and cloud-based environment; partners with IT team to troubleshoot hardware, software, networking, and identity-related issues and improve internal IT operations.

Responsibilities

  • Serve as the primary point of contact for employee IT support requests, delivering timely Tier 1 and Tier 2 technical assistance.
  • Provide exceptional customer service by delivering friendly, responsive, and professional technical support to employees across the organization.
  • Troubleshoot and resolve hardware, software, operating system, networking, and account-related issues across Windows, Linux, and cloud environments.
  • Clearly communicate technical concepts to non-technical users, setting expectations and providing updates throughout the support process.
  • Manage employee onboarding and offboarding, including laptop provisioning, account creation, permissions, software deployment, and documentation.
  • Deploy, configure, maintain, and troubleshoot company laptops, desktops, peripherals, and mobile devices.
  • Own IT asset inventory, lifecycle management, and equipment tracking to ensure accurate records and compliance.
  • Manage and prioritize the IT ticket queue based on business impact, urgency, and service-level expectations.
  • Create and maintain internal documentation, troubleshooting guides, and knowledge base articles to improve support efficiency.
  • Assist with endpoint management, software deployments, system updates, and basic automation using PowerShell and Bash.
  • Partner with the broader IT team on infrastructure improvements, security initiatives, and ongoing technology projects.
  • Continuously identify opportunities to improve the employee IT experience, streamline support processes, and enhance overall IT service delivery.

Qualifications

  • 2+ years of experience in IT Helpdesk, Desktop Support, or Technical Support within a small to mid-sized organization.
  • Strong troubleshooting and diagnostic skills across hardware, operating systems, software, and user account management.
  • Experience supporting Microsoft Windows environments, including Microsoft Entra ID (Azure AD) and/or Active Directory.
  • Working knowledge of Linux operating systems and basic Linux administration.
  • Basic scripting experience with PowerShell and Bash for troubleshooting and automation.
  • Excellent interpersonal and communication skills, with the ability to support both technical and non-technical employees.
  • Strong organizational and time management skills, with the ability to prioritize multiple requests in a fast-paced environment.
  • A collaborative, customer-first mindset with a passion for helping others succeed.

Skills

Required:IT supportWindows administrationLinux administrationScripting (PowerShell, Bash)
Last updated Oct 14, 2026. Interested? Apply on the company site.

About Xona

Next Era Navigational Intelligence | Xona

Xona is the navigation infrastructure company bringing real-time, centimeter-level certainty to any device, anywhere on Earth.

Location servicesPulsarGNSSNavigationPNTsatellites
Company profileWebsite

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