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Junior Customer Success Manager (FR, ES, IT)

fonio· 2. Commercial
Apply on company site
Barcelona€50k - €55kFull-timePosted 1w ago

About the role

Role focused on onboarding and activating new French-, Spanish- and Italian-speaking customers, guiding them from sign-on to live usage of fonio’s AI voice assistant, and ensuring successful setup and handover to Customer Success.

Responsibilities

  • Run onboarding calls with new customers in France, Spain and Italy, in their language, and set up their AI assistant together with them
  • Translate each customer’s business into a working setup: prompt, knowledge base, call transfers, notifications and integrations
  • Test and fine-tune assistants until they’re ready to go live, so customers don’t get stuck in “almost done”
  • Help customers connect their phone system and get call forwarding running
  • Follow up with customers who signed but aren’t active yet, and get them over the line
  • Become a power user of the platform: learn how each feature works and which setup fits which use case
  • Bring patterns and friction points from onboardings back to Product and CS to improve templates, guides and the product
  • Hand activated customers over to Customer Success with a clean setup and clear notes
  • Track your onboardings and activation results in HubSpot

Qualifications

  • 0–2 years of experience in a customer-facing role (onboarding, support, CS, sales, hospitality or customer service) or a strong graduate profile. Internships count.
  • Native or C2 level in at least two of Spanish, Italian and French, and at least B2 in the third. Fluent English is required.
  • Basic technical skills and curiosity about how things work. Comfortable with webhooks, APIs or phone settings.
  • Enjoy solving puzzles and building tailored solutions for customers.
  • First experience with no-code/automation tools (n8n, make.com, Zapier), writing prompts for AI, or a technical study background is a plus.
  • Clear communication and patience with non-technical customers, by phone or video.
  • Structured and able to run several onboardings in parallel across three markets.
  • Hands-on and quick to learn with initiative.
  • German is a plus but not required.

Skills

Required:Onboarding and activationMultilingual communicationTechnical curiosity
Nice to have:No-code / automation tools

Benefits

  • Lunch and dinner are on us. Every day.
  • The fridge is always full: Red Bull, Mate, Cola, Almdudler and more
  • Need a tool, course or book? It’s yours. No approval loops.
  • Your setup, your choice: pick the gear you want to work with
  • A product customers actually love: 4.5 stars on Trustpilot, Google and OMR.
  • Onsite in Barcelona with a team that’s here to do the best work of their careers
Last updated Oct 21, 2026. Interested? Apply on the company site.

About fonio

AI calls made easy

Our AI phone assistant takes your calls around the clock, just like human staff. 100% GDPR-compliant & designed for German-language calls.

100+ more optionsAI callsAI calls made easyAppointment schedulingCRM integrationsCustomer serviceOfficeOrder processing
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