← All roles

IT Support Engineer

Anthropic· Security
Apply on company site
Hybrid (Dublin)€125k - €165kfull-timePosted 1w ago

About the role

IT Support Engineer role within Anthropic's IT Operations team focusing on onboarding at scale, automation, and providing hands-on support across macOS and other devices to ensure a smooth employee experience as the company scales.

Responsibilities

  • Triage and resolve issues across hardware, software, networking, and accounts, mostly through our ticketing system, plus Slack and in-person
  • Diagnose and fix issues across macOS, ChromeOS, iOS, Android, and our core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian)
  • Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement
  • Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs)
  • Handle escalations that need cross-team coordination
  • Join an on-call rotation for urgent issues outside business hours
  • Provide hands-on support for user technology, AV systems, conference rooms, and printers
  • Communicate clearly with users at every technical level
  • Write and maintain internal documentation, including runbooks, how-to guides, and knowledge base articles
  • Spot patterns in support requests, surface recurring issues, and flag opportunities to automate
  • Help streamline onboarding and other high-volume operations as we scale
  • Contribute to automation efforts
  • Maintain and improve device management, identity, and access systems
  • Write scripts (Bash, Python) to automate repetitive tasks

Qualifications

  • Hands-on IT support experience, ideally in a fast-paced environment
  • Experience supporting macOS endpoints, and comfortable supporting ChromeOS, iOS, and Android
  • Experience with Google Workspace administration
  • Experience with Slack administration, including workspace management, permissions, and troubleshooting
  • Experience supporting and administering other SaaS tools
  • Understanding of identity and access fundamentals: SSO, MFA, directory services
  • Familiarity with MDM fundamentals and endpoint management concepts
  • Basic scripting (Bash or Python) for automation
  • Strong troubleshooting skills, with a methodical and persistent approach
  • Clear communicator who enjoys helping people solve problems
  • Take ownership of problems and follow through until they're resolved

Skills

Required:IT supportmacOS supportSaaS administrationIdentity and access managementScriptingCommunication

Benefits

  • Competitive compensation and benefits
  • optional equity donation matching
  • generous vacation and parental leave
  • flexible working hours
  • lovely office space for collaboration
Last updated Oct 14, 2026. Interested? Apply on the company site.

About Anthropic

building reliable, interpretable, and steerable AI systems

Anthropic is an AI safety and research company that's working to build reliable, interpretable, and steerable AI systems.

ai-infrastructure-and-developmentliquid-ai-recruiting-targetsetter-30setter-30-2026-q1wing-list-2026wing-list-2026-giga-stage
Company profileWebsite

More open roles at Anthropic