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Shift / Team Lead, Fusion Center Operations (3rd Shift)

Zoox· Fleet Operations – RiderOps and TeleOps
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Foster City, CA$84k - $123kFull-timePosted 1w ago

About the role

Fusion Center Operations Shift/Team Lead for Zoox, leading a team of operators to ensure safe, efficient execution of missions and serving as the field expert on TeleOps, Mission Control, and Rider Support tools within Fleet Operations.

Responsibilities

  • Uphold a safety-centric, inclusive, and open-communication culture and conduct written and oral performance feedback with direct reports at regular intervals
  • Support Fleet Operations Management through process improvement across safety and efficiency for the team
  • Work closely with other Team Leads and Program/Project Managers within FleetOps to ensure their team stays aligned with Zoox’s overall goals.
  • Become knowledge experts on Zoox’s proprietary software related to TeleOps, Mission Control and Rider Support
  • Interact with contractors assigned to Zoox to answer questions, provide information, and ensure they understand and execute their job assignments
  • Support missions through a wide variety of roles
  • Act as a “player/coach” regularly and as the first point of contact to support service escalations

Qualifications

  • 6+ years of experience working in a high-level collaborative environment and promoting a teamwork mentality
  • 3+ years of experience as an Instructor or Lead within an operations team in a highly cross-functional environment.
  • Proven ability to problem-solve and improve operational efficiency
  • Experience working in a complex technical environment
  • Proactive mindset and resourcefulness
  • Strong written and verbal communication skills to coordinate with team members and management and explain technical issues

Skills

Required:Safety management and performance feedbackCross-functional team leadershipTeleOps and Mission Control software

Benefits

  • paid time off (e.g. sick leave, vacation, bereavement)
  • unpaid time off
  • Zoox Stock Appreciation Rights
  • Amazon RSUs
  • health insurance
  • long-term care insurance
  • long-term and short-term disability insurance
  • life insurance
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Zoox

It's Not a Car | Zoox

Zoox is a purpose-built autonomous vehicle designed for riders, not drivers. Learn more about the Zoox robotaxi and the future of ride-hailing.

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