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Shift Lead, Fusion Center Analysts

Zoox· Fleet Operations – RiderOps and TeleOps
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Las Vegas, NV$75k - $90kFull-timePosted 1w ago

About the role

Fusion Center Analyst Shift Lead responsible for managing a team to ensure uptime of Zoox robotaxi and test fleet, performing live troubleshooting, coordinating with operators and Engineering, and maintaining SLA, productivity, quality, and safety.

Responsibilities

  • Uphold a safety-centric, inclusive, and open-communication culture and conduct written and oral performance feedback with direct reports at regular intervals
  • Become knowledge experts on all Zoox platforms
  • Interact with contractors assigned to Zoox to answer questions, provide information, and ensure they understand and execute their job assignments
  • Act as a “player/coach” regularly and as the first point of contact to support service escalations
  • Perform initial diagnosis and troubleshooting: Leverage your knowledge of autonomous vehicle systems, robotics, and software to quickly analyze telemetry data, identify potential root causes, and implement preliminary diagnostic procedures
  • Escalate unresolved issues and ensure timely intervention by higher-level teams
  • Document issue resolution processes: Capture detailed records of troubleshooting steps, findings, and solutions to inform future training and system improvements
  • Analyze historical data and identify trends: Utilize data analytics tools to identify recurring issues, predict potential problems, and proactively implement preventive measures
  • Communicate effectively and build trust: Collaborate with diverse stakeholders, providing clear and concise updates to passengers, operators, engineers, and management teams
  • Support on-call rotation with the possibility of day, swing, and mid-shift

Qualifications

  • 6+ years of experience working in a high-level collaborative environment and promoting a teamwork mentality
  • 2+ years of experience in technical troubleshooting, ideally within the automotive or transportation industry
  • Proven ability to problem-solve and improve operational efficiency
  • Experience working in a complex technical environment
  • Proactive mindset and resourcefulness
  • Strong written and verbal communication skills to coordinate with team members and management and explain technical issues
  • Strong analytical and problem-solving skills with the ability to think critically under pressure
  • Excellent communication and collaboration skills, able to effectively communicate complex technical information to both technical and non-technical audiences
  • Demonstrated proficiency in data analysis and interpretation
  • Ability to work independently and manage multiple tasks concurrently in a fast-paced environment
  • Strong commitment to safety and adherence to strict quality standards

Skills

Required:Steady leadership and team managementTechnical troubleshootingData analysis and interpretationCommunication

Benefits

  • paid time off (sick leave, vacation, bereavement)
  • unpaid time off
  • Zoox Stock Appreciation Rights
  • Amazon RSUs
  • health insurance
  • long-term care insurance
  • long-term and short-term disability insurance
  • life insurance
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Zoox

It's Not a Car | Zoox

Zoox is a purpose-built autonomous vehicle designed for riders, not drivers. Learn more about the Zoox robotaxi and the future of ride-hailing.

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