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T&S Investigator

Clipboard· Operations
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Remote$75k - $90kFull-timePosted 1w ago

About the role

Trust & Safety Analyst role focused on managing incident reports end-to-end, delivering empathetic customer experiences while decisively removing bad actors to maintain platform safety.

Responsibilities

  • Investigate safety incidents end-to-end and deliver timely, customer-focused resolutions.
  • Accurately classify incidents, assess severity, and make fair, well-reasoned deactivation decisions.
  • Develop and implement safety initiatives, tools, and processes that reduce incidents and strengthen platform integrity.
  • Shape and uphold marketplace safety norms through clear policy development/recommendations.
  • Partner cross-functionally with Support, Product, Legal, and other teams to drive safety outcomes.
  • Assess safety and compliance risks; design strategies to close gaps and prevent recurrence.
  • Monitor and report on safety and compliance metrics; analyze trends to recommend data-driven improvements.
  • Serve as a subject-matter expert on Trust & Safety policies, providing guidance internally and externally.
  • Continuously improve the incident reporting and investigation workflow.
  • Communicate with customers and partners with professionalism and urgency, ensuring high-quality resolution experiences.
  • Stay current on product updates to ensure accuracy and consistency across safety operations.

Qualifications

  • Ability to resolve customer incidents with empathy and action.
  • Impeccable judgement and ability to make tough decisions.
  • Exceptional written and verbal communication skills.
  • I can handle anything mentality with sound judgement in ambiguous situations.
  • Ability to identify potential risks and effectively diffuse situations.
  • Demonstrate leadership, motivation, self-direction, and initiative to achieve the mission.
  • Self-motivated, able to work independently and stay organized.
  • Detail-oriented.
  • Ethical and unbiased integrity and decision-making abilities.

Skills

Required:Empathy in customer incident handlingJudgement and decision-makingCommunication (written and verbal)
Nice to have:Risk assessmentLeadership and initiativeClinical/trust & safety experienceRN/LVNData analysis with statistical tools
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Clipboard

Connects workplaces with professionals nearby.

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent.

marketplaceconsumer-health-serviceshealth-techhealthcare
Company profileWebsite

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