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Business Support Analyst (Helpdesk & IT)

SkydropX· Brasil-Frenet
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CuritibaFull-timePosted 1w ago

About the role

Support-focused IT role providing technical assistance to users, managing devices, security configurations, and IT operations in a 100% on-site, international environment.

Responsibilities

  • Act as a point of contact for users and collaborators, providing technical support and ensuring swift resolutions for requests, questions and incidents.
  • Assemble, prepare, configure, format and repair corporate computers to ensure proper operation.
  • Administer Google Admin and manage users, access, and configurations of the corporate environment.
  • Implement and maintain security measures in Windows environments, including hardening configurations, with Linux knowledge as a plus.
  • Create and execute PowerShell and Bash scripts to automate technical support and system administration tasks.
  • Install, configure, and maintain corporate software, including antivirus and tools used by the company.
  • Provide remote technical support via remote access tools for distributed teams.
  • Manage equipment and oversee the entire shipment process including preparation, labeling, dispatch, and tracking.
  • Administer and manage processes, records and operational information in Odoo.
  • Document technical procedures and standardize IT configurations and environments.
  • Facilitate communication and collaboration between teams, supporting the provision of resources, tools and services as needed.
  • Identify opportunities for improvement and automation to optimize internal processes.
  • Organize and maintain updated documents, records and reports related to support and IT administration activities.

Qualifications

  • Ensino superior completo ou em andamento.
  • Experiência prévia em áreas de atendimento, suporte, recursos humanos, administrativo ou funções similares.
  • Boa comunicação oral e escrita em português (inglês ou espanhol será considerado diferencial).
  • Capacidade de organização, atenção a detalhes e gestão de múltiplas demandas.
  • Perfil colaborativo, orientado a soluções e com foco em experiência do usuário/cliente.
  • Conhecimento intermediário em ferramentas digitais e pacote Office/Google Workspace.
  • Ter trabalhado em startups ou empresas de tecnologia em crescimento.

Skills

Required:Technical supportGoogle AdminWindows security hardeningPowerShellBashOdoo
Nice to have:Linux
Last updated Oct 14, 2026. Interested? Apply on the company site.
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About SkydropX

Logistic Management System for E-commerce & Retail in Mexico.

We automate the shipping process for businesses. Our “AI Dispatch” makes it easier to select, buy/print shipping labels, track, estimate drop-off times and handle returns. We enable companies to own the entire experience from shopping cart to delivery.

marketplacesaaslogistics
Company profileWebsite

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