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Director, Legal Operations

Kraken· Legal
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Remote$134.2k - $298.9k + equity + bonusFull-timePosted 1w ago

About the role

Director, Legal Operations responsible for Legal’s operations, technology, data, and execution. Leads Legal AI strategy, tooling, process design, governance, and metrics; partners with Engineering, Product, Security, Finance, and stakeholders to modernize and scale Kraken’s legal function while ensuring Legal operates as a data-driven partner with optimized costs and resources.

Responsibilities

  • Serve as DRI for Legal Operations, Legal Technology, and Legal AI strategy, execution, and governance.
  • Own Legal’s operating model across workflows, processes, resourcing, and service delivery.
  • Own budget planning, forecasting, accruals, and cost modeling with Finance.
  • Manage legal billing and outside counsel.
  • Lead resourcing, capacity planning, headcount modeling, role design, and make/buy/automate decisions.
  • Manage the legal technology stack (CLM, matter management, AI tools, knowledge management, intake, spend management).
  • Enforce centralized ownership, standardization, and compliance across legal technology.
  • Evaluate AI tooling, drive build-vs-buy decisions, translate requirements into technical roadmaps, ensure secure deployment, measure ROI, and lead integrations.
  • Establish metrics, dashboards, and controls for workload, demand, spend, cycle times, efficiency, risk, and outcomes.
  • Design and operate intake, triage, and demand-management frameworks, including prioritization models, service tiers, SLAs, and self-service pathways.
  • Optimize vendor and contractor management, spend controls, billing review, performance measurement, and work allocation.
  • Design, implement, and adopt AI-enabled legal workflows at scale.
  • Evolve the Legal knowledge management strategy (playbooks, templates, decision trees, guidance) for reuse and automation.
  • Prioritize operational, process, and technology initiatives based on impact, risk reduction, and ROI.
  • Lead change management, training, and adoption for new processes, technologies, and AI systems.
  • Ensure compliance with regulatory, security, privacy, and compliance standards.
  • Maintain operational controls to reduce legal, regulatory, and model risk.
  • Enable attorneys to focus on legal judgment, strategy, and advisory work.

Qualifications

  • 10+ years in Legal Operations, legal technology, process design, finance-adjacent operations, or operational leadership.
  • Experience scaling legal operations, legal technology, financial management, and data-driven execution.
  • Experience driving automation and AI initiatives from strategy through deployment, governance, adoption, and ROI measurement.
  • Understanding of legal workflows (contracts, regulatory, litigation, investigations, intake, outside counsel management) and process redesign.
  • Hands-on experience optimizing legal technology platforms (CLM, matter management, spend management, intake, knowledge management, AI tools).
  • Ability to translate requirements into technical roadmaps and operational plans.
  • Experience establishing metrics, dashboards, controls, and OKRs.
  • Communication skills to influence legal leaders, executives, and technical teams.
  • Experience operating in ambiguity and leading transformation in high-growth environments.

Skills

Required:Legal operations leadershipLegal technology managementAI strategy and governanceProcess redesign and optimizationChange management and adoptionStakeholder communication
Last updated Oct 14, 2026. Interested? Apply on the company site.

About Kraken

setter-30setter-30-2026-q1
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