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Manager, Implementation Team

Rundoo· GTM
Apply on company site
Chicago$133k + equity + bonusFull-timePosted 1w ago

About the role

Lead the Implementation team to ensure new Rundoo customers go-live successfully, coaching Implementation Managers, optimizing processes, and delivering on ARR/go-live targets.

Responsibilities

  • Own team performance: Lead the Implementation team to consistently achieve its ARR and go-live goals, including through periods of team growth and ramp
  • Build a culture of winning and accountability: Set ambitious but realistic expectations, celebrate strong performance, address misses directly, and ensure ownership stays with the Implementation Manager
  • Allocate resources: Create and maintain a rules-based resource allocation process, ensuring we don’t have over or under capacity IMs
  • Run the operating cadence: Lead Pipeline Reviews, “Hit the Number” meetings, no-push reviews, ongoing training, and call coaching
  • Design and enforce a client-centered implementation process: Create simple, memorable stages with clear exit criteria verified through customer action—not just completion of internal tasks
  • Create a repeatable escalation playbook: Equip Implementation Managers to resolve common challenges independently and escalate the right issues at the right time
  • Improve forecasting: Build an ARR forecasting model that gives the company a reliable view of expected implementation outcomes and supports better resource planning
  • Coach the team: Give clear, actionable feedback grounded in customer and business impact; use thoughtful questioning to help team members identify and own their next steps
  • Partner cross-functionally: Work with Sales, Product, and Customer Experience to improve handoffs, resolve systemic blockers, and shorten time to live

Qualifications

  • Chicago-based and excited to work in an office at minimum 4 days/week
  • A high-accountability leadership style paired with a genuine commitment to supporting your team
  • Experience leading an implementation, onboarding, professional services, customer success, or other post-sale team with a measurable delivery or revenue target
  • A track record of helping a team consistently hit its number—not relying on one or two top performers
  • Strong operating discipline, including pipeline management, forecasting, resource allocation, and performance management
  • Excellent coaching skills, with the ability to deliver feedback that is both direct and actionable
  • Strong judgment under pressure and the ability to distinguish between issues the team should solve and issues that require escalation
  • Clear written and verbal communication across frontline team members, executives, and cross-functional partners
  • Comfort operating in a fast-moving startup where processes must be built, simplified, and reinforced as the company scales

Skills

Required:Leadership and coachingForecastingResource allocationProcess design

Benefits

  • Full medical, dental, and vision coverage (100% of premiums for you, 50% for dependents)
  • Life insurance
  • 401(k) with Betterment
  • Unlimited PTO with 10 company-paid holidays
  • Daily team lunches for those in office
  • Learning materials and audiobook subscriptions
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Rundoo

The all-in-one software for independent supply stores

Rundoo works with hundreds of stores across the US, ensuring that their ability to run their businesses and serve customers is unmatched.

Company profileWebsite

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