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Customer Experience Agent, 2025-27 New Grad

Whatnot· Customer Experience
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Hybrid (Phoenix, AZ)Full-timePosted 1w ago

About the role

Entry-level role in the Whatnot Customer Experience team focused on order management, problem-solving, and continuous improvement to ensure fast and smooth delivery of orders and high-quality customer support.

Responsibilities

  • Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience
  • Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner
  • Become an expert in Whatnot’s product, processes and systems to drive positive outcomes for our users
  • Work with other departments to troubleshoot, research and resolve open questions
  • Seek out opportunities to eliminate repeat contacts and improve the overall customer experience

Qualifications

  • A bachelor’s degree (Graduating in Dec 2025 or by Summer 2026) in any field or equivalent practical experience
  • Strong communication skills, you can explain things clearly and compassionately
  • A customer-first attitude and a desire to solve problems with ownership
  • Ability to multitask and learn new systems quickly
  • A team player mindset with a drive to improve processes
  • Internship or part-time experience in customer service, retail, hospitality, or support is preferred
  • Exposure to support tools (e.g., Zendesk, Intercom) is a plus
  • Weekend availability required

Skills

Required:CommunicationCustomer serviceMultitasking

Benefits

  • Generous Time off Policy
  • Health Insurance options including Medical, Dental, Vision
  • Work From Home Support
  • Care Benefits
  • Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
  • Monthly allowance to dogfood the app
  • Parental Leave
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Whatnot

Whatnot is the largest livestream shopping platform in the U.S.

Whatnot is the largest livestream shopping platform in the U.S., connecting buyers and sellers in real-time across any category – from collectibles like trading cards to comics, fashion, sneakers, and more.

marketplacee-commerce
Company profileWebsite

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