Customer Success and Operations Associate (EN/ES)
About the role
Customer Success and Operations Associate specializing in bilingual English/Spanish support to help Tab’s customers derive value from the platform while maintaining smooth day-to-day operations. Role includes inbox/phone support, onboarding, and optimizing workflows with AI tools.
Responsibilities
- - Manage inbound customer enquiries across multiple channels and resolve issues efficiently and sensibly.
- - Manage and improve operational workflows by using AI and other tools to support our growing user base.
- - Onboard new users and guide them through our core product features, and help existing users get the most out of the platform.
Qualifications
- A demonstrable experience in customer-facing roles.
- Strong written and verbal communication skills in English and Spanish.
- Good organisation and communication.
- Attention to detail and the ability to manage competing priorities.
- A natural curiosity and logical thinking.
- Motivation to wow customers and keep them cheerful.
- Empathy and ability to understand diverse businesses and non-native English speakers.
Skills
About Tab
Revolutionising the way travellers discover, plan and book a trip
At Tab, we’re revolutionising the way travellers discover, plan and book a trip. The Guide lets travellers find and book anywhere — with helpful recommendations from friends & local experts, rather than bland listings with endless reviews. Planning your trip should be a joy, not a chore! We help people to travel responsibly, by booking direct instead of using traditional booking sites. Travellers get the best price and they help local businesses avoid unnecessary fees. Travel experts, content creators and the friends you always ask for recommendations can use The Guide to showcase their favourite places to stay and things to do. When you book one of their recommendations, you’ll get a discount from the business and they receive bonus credit to say thanks. The Tab platform gives independent tourism businesses the tools to improve their online presence, be discovered, take direct bookings — and also to take payments. Our payment platform is uniquely designed for tourism businesses, handling over 100 currencies natively, and every payment type securely and easily. As travel returns after a difficult period, it’s time for a fresh approach. That’s why we’re building a social commerce platform for tourism — helping to spread the benefits of tourism far and wide, and helping travellers make the most of their precious time abroad. We're headquartered in London, and backed by Y Combinator (the investors behind Airbnb, Dropbox and Stripe).
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