Chief of Staff
About the role
Chief of Staff role in an early-stage AI-powered marketing ops startup. Directly supporting the CEO to drive high-priority initiatives, manage day-to-day operations, and help with outreach, events, content, and launches.
Responsibilities
- Prospecting key accounts and establishing relationships with leaders. Come up with creative email sequences, write the copy, build the lists, launch the campaigns, and iterate on reply rates. Help the CEO scale founder-led outreach.
- Organizing executive dinners in different cities. Pick the guest list, invite executives, book venues, and run the logistics so every dinner builds real relationships with buyers.
- Running day to day operations and admin work. Payroll, expenses, vendor management, calendar, and recruiting logistics, with low ego.
- Writing and refining founder-led content. Draft and tighten LinkedIn and X posts so they sound like the CEO and go out on time.
- Helping run launches, fundraise announcements, and in-person events. Plan the timeline, coordinate the moving pieces, and make sure every launch and event lands.
Qualifications
- Great writer. Clear, concrete, no fluff. You can match someone else's voice.
- High attention to detail and punctuality. Nothing slips, and you're on time, every time.
- Consulting background preferred. About 2 years in consulting, banking, or strategy and ops is ideal. Strong new grads who already work like that are welcome.
- Low ego, high output. You're happy doing admin and ops when that's what unblocks the company.
- Future founder energy. You want to learn how a company is built from the inside and you go find the next high-leverage thing without being asked.
- In person in SF. Based in the Bay Area and in our SF office 5 days a week.
Skills
About Surface Labs
Building the AI-powered marketing ops platform that turns website…
Surface Labs helps B2B companies capture, qualify, and convert inbound leads through intelligent contact forms. We replace tools like HubSpot Forms, Zapier, and Chili Piper with a single platform that embeds on any site with one line of code. Our AI agents handle lead capture, enrichment, routing, follow-up, and CRO testing — automating what used to require full marketing ops teams. Customers see a 30% lift in conversions in under 2 weeks, and our partial response capture feature collects 50% more emails from form drop-offs.
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