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Trading System Support Analyst

Belvedere Trading· Intel Operations – Structural
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Chicago, IL$70k - $85kFull-timePosted 1w ago

About the role

Belvedere Trading is seeking a Trading System Support Analyst (TSSA) to join the Intel team in Chicago. The role focuses on troubleshooting, supporting traders in production, and improving trading system reliability through automation and process improvements in a fast-paced environment.

Responsibilities

  • Provide first-rate support for traders by resolving issues promptly, answering questions, relaying feature requests, and providing the best possible trading experience.
  • Handle a wide variety of immediate trading system issues with urgency.
  • Troubleshoot complex trading system-related issues, log them into a ticketing system, and build a knowledge base to capture workarounds for future troubleshooting.
  • Reduce recurring issues and improve system stability by automating manual tasks, monitoring system components, and analyzing system logs.
  • Collect data, identify patterns, and correlate problems to determine root causes.
  • Recommend and implement improvements to technical support tools, procedures, and processes to reduce resolution time.
  • Build new tools to identify potential problems before they occur.

Qualifications

  • Keen interest in electronic trading or finance with a willingness to learn and support traders in a production environment.
  • Proven technical experience, including: scripting and troubleshooting using PowerShell, Python, SQL, or similar languages; knowledge of Windows and Linux operating systems; and, basic understanding of networking fundamentals.
  • Ability to accommodate on-call duties and cover alternate shifts when necessary.
  • Excellent critical thinking skills with the ability to analyze, troubleshoot, and creatively solve problems.
  • The ability to work in a fast-paced dynamic environment with the skills to balance multiple tasks at the same time.
  • Strong verbal and written communication skills, adaptable for technical and non-technical audiences.
  • Drive and desire to go above and beyond what is explicitly asked.
  • Ability to work independently and collaboratively.
  • Experience supporting and troubleshooting third-party software or proprietary trading systems is a plus.
  • Bachelor's degree is required.

Skills

Required:Scripting and troubleshootingOn-call supportProblem solving and analytical thinking

Benefits

  • discretionary bonuses may be available
  • variety of benefits described on company website
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Belvedere Trading

Market Makers.

Belvedere Trading is a leading proprietary trading firm located in Chicago, specializing in equity index and commodity derivatives.

proprietary tradingequity index derivativescommodity derivatives
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