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Assistant General Manager - Post Oak

JETSET Pilates· Management
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Hybrid (Houston, TX)Full-timePosted 1w ago

About the role

Assistant Manager supporting the General Manager with daily operations, team development, and commercial success of the studio. Hands-on leadership role focused on brand standards, team support, sales, and member experience. Development opportunity for future General Manager.

Responsibilities

  • Support the day-to-day operations of the studio.
  • Serve as Manager on Duty and keyholder when scheduled.
  • Open and close the studio in accordance with company procedures.
  • Ensure the studio consistently meets JETSET operational and brand standards.
  • Resolve operational issues quickly while maintaining an exceptional member experience.
  • Step in to support Studio Lead responsibilities and studio operations as needed.
  • Support the recruitment, onboarding, training, and development of the Studio Lead team.
  • Coach Studio Leads on customer service, sales performance, and operational excellence.
  • Provide real-time feedback and performance coaching.
  • Support the General Manager with team communication, accountability, and performance management.
  • Act as the General Manager in their absence.
  • Support the achievement of monthly membership, retail, and revenue goals.
  • Coach the team on membership sales, lead conversion, retention, and retail performance.
  • Identify opportunities to improve studio performance and member engagement.
  • Monitor studio KPIs and support action plans to drive results.
  • Assist with Studio Lead and Instructor scheduling.
  • Coordinate shift coverage and schedule changes.
  • Support inventory management, supply ordering, and day-to-day studio administration.
  • Assist with payroll reporting, incident documentation, and operational compliance.
  • Represent JETSET within the local community.
  • Build relationships with local businesses, wellness partners, and corporate organizations.
  • Support community events, partnerships, pop-ups, and local marketing initiatives.
  • Foster meaningful relationships with members to strengthen retention and community.
  • Maintain exceptional studio presentation, cleanliness, and organization.
  • Ensure all team members consistently deliver the JETSET member experience.
  • Uphold company policies, operational procedures, and brand standards.
  • Lead with professionalism, positivity, and accountability.

Qualifications

  • Previous leadership experience in fitness, hospitality, retail, or another customer-focused environment.
  • Strong leadership, coaching, and communication skills.
  • Proven ability to drive sales and deliver exceptional customer service.
  • Excellent organizational and time management skills.
  • Passion for health, wellness, hospitality, and community building.
  • Flexible availability, including mornings, evenings, weekends, and holidays.

Skills

Required:LeadershipCustomer ServiceSales & Revenue Growth

Benefits

  • Not specified in the description
Last updated Oct 21, 2026. Interested? Apply on the company site.

About JETSET Pilates

The Modern, Elevated Reformer Experience

JETSET Pilates is a 50-minute, low-impact reformer workout that blends strength, control, and flow. Rooted in precision and designed to transform how you move, JETSET delivers an elevated Pilates experience.

PilatesReformer WorkoutLow ImpactFull Body
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