Full-Time Patient Care Assistant
Springfield, MA$24.21/hrFull Time - UnionPosted 1w ago
About the role
Patient Care Assistant (PCA) providing frontline clinical and administrative support in a Planned Parenthood health center, with duties at front desk and clinical areas, under supervision of licensed staff.
Responsibilities
- Greet and assist patients as the first point of contact.
- Check patients in/out, schedule appointments, verify insurance, and assist walk-ins.
- Document patient information accurately in electronic health records (EHR); maintain HIPAA compliance.
- Take and record vital signs; collect medical history information per protocol.
- Assist providers during exams and procedures.
- Provide patient education and support informed consent workflows.
- Perform waived and moderately complex lab testing.
- Process refill requests and contraceptive supply sales; manage cash handling.
- Maintain cleanliness, stock supplies, and follow OSHA and safety protocols.
- Support team members and assist with resolving patient concerns.
Qualifications
- High School Diploma/GED required; medical assistant training preferred.
- 1–3 years of relevant experience preferred.
- Customer service or healthcare experience strongly preferred.
- Comfort working with diverse patient populations.
- Proficiency with computers, including Microsoft Office.
- Ability to lift up to 30 lbs and remain active throughout most of the shift.
Skills
Required:EHR documentationVital signsCustomer service / patient interaction
Nice to have:Lab testingCash handling / billing
Benefits
- Generous Paid Time Off
- Medical, Dental, and Vision Insurance
- 403(b) Retirement Plan with employer match
- Life and Disability Insurance
- Professional Development Opportunities
- Commuter Benefits
- A mission-driven workplace that values equity, inclusion, and belonging
Last updated Oct 21, 2026. Interested? Apply on the company site.
About Planned Parenthood League of Massachusetts
Your health is our priority — no matter what.
At Planned Parenthood League of Massachusetts, we envision a future where sexual health is a personal and public health priority.
sexual healthreproductive health careabortiongender-affirming caretelehealthfamily planning
More open roles at Planned Parenthood League of Massachusetts
- Registered Nurse Trainer5d agoWorcester, MA · Health Center – Worcester Health Center
- Laboratory Testing Personnel (Medical Lab Technologist)5d agoBoston, MA · Health Center – Boston Health Center / Laboratory
- Full-Time Registered Nurse5d agoHybrid (Boston, MA)
- Major Gifts Officer1w agoHybrid (Boston, MA) · Development
- Full-Time Patient Care Assistant1w agoWorcester, MA