Full-Time Patient Care Assistant
Worcester, MAFull Time - UnionPosted 1w ago
About the role
Patient Care Assistant at Planned Parenthood League of Massachusetts (PPLM) delivering patient-facing clinical and administrative support across front desk and health center, under supervision of licensed staff.
Responsibilities
- Greet and assist patients as the first point of contact.
- Check patients in/out, schedule appointments, verify insurance, and assist walk-ins.
- Document patient information accurately in electronic health records (EHR); maintain HIPAA compliance.
- Take and record vital signs; collect medical history information per protocol.
- Assist providers during exams and procedures.
- Provide patient education and support informed consent workflows.
- Perform waived and moderately complex lab testing.
- Process refill requests and contraceptive supply sales; manage cash handling.
- Maintain cleanliness, stock supplies, and follow OSHA and safety protocols.
- Support team members and assist with resolving patient concerns.
Qualifications
- High School Diploma/GED required; medical assistant training preferred.
- 1–3 years of relevant experience preferred.
- Customer service or healthcare experience strongly preferred.
- Comfort working with diverse patient populations.
- Proficiency with computers, including Microsoft Office.
- Ability to lift up to 30 lbs and remain active throughout most of the shift.
Skills
Required:Customer serviceElectronic Health Records (EHR)Vital signs
Benefits
- Generous Paid Time Off
- Medical, Dental, and Vision Insurance
- 403(b) Retirement Plan with employer match
- Life and Disability Insurance
- Professional Development Opportunities
- Commuter Benefits
- A mission-driven workplace that values equity, inclusion, and belonging
Last updated Oct 21, 2026. Interested? Apply on the company site.
About Planned Parenthood League of Massachusetts
Your health is our priority — no matter what.
At Planned Parenthood League of Massachusetts, we envision a future where sexual health is a personal and public health priority.
sexual healthreproductive health careabortiongender-affirming caretelehealthfamily planning
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