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Director PM, Payments & Client Success

Maven Clinic· Product Management
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Hybrid (San Francisco, CA)$260k - $285kfull-timePosted 1w ago

About the role

Role responsible for Maven’s end-to-end benefits and payments platform, including eligibility and enrollments; collaborates with Engineering, Design, Growth, Client Success and clients to scale complex B2B2C benefits/payments product.

Responsibilities

  • Own the benefits product end to end: eligibility, enrollment, claims adjudication, payer and employer reconciliation, and provider payments
  • Make it scale and just work: drive the shift from manual to programmatic reconciliation, self-serve eligibility, and automated claims so member and provider volume grows without operational headcount growing with it
  • Build and enforce a triage framework for custom client requests: evaluate against platform leverage, sequence against the core roadmap, route to the right owner, and communicate decisions with clarity
  • Manage and develop a team of PMs spanning benefits, payments, and eligibility/enrollments

Qualifications

  • 10+ years in product with meaningful time on benefits, eligibility, claims, or payer systems in a complex B2B2C or healthcare environment
  • 3+ years experience managing and mentoring PMs
  • Track record of scaling an operational product to reliability
  • Deep fluency in how benefits data flows from employer configuration through eligibility verification through member activation
  • Direct experience with claims infrastructure: submission, adjudication, remittance, reconciliation, and provider payments
  • Strong data and instrumentation skills: funnel and reconciliation monitoring, activation analysis, and communicating outcomes to client success, growth, finance, and executive stakeholders
  • Hands-on fluency with AI tools as part of how you work today, and a point of view on where AI makes the benefit more reliable at scale
  • High ownership: you operate like a founder and do not wait for direction

Skills

Required:Benefits domain knowledgeClaims and payer systemsProduct leadership / people managementData and instrumentation

Benefits

  • Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics
  • Whole-self care through wellness partnerships
  • Hybrid work, in office meals, and work together days
  • 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
  • Annual professional development stipend and access to a personal career coach through Maven for Mavens
  • 401K matching for US-based employees, with immediate vesting
Last updated Oct 14, 2026. Interested? Apply on the company site.

About Maven Clinic

The next generation of care for women and families

Maven helps companies retain talent, improve health outcomes, and reduce maternity and fertility costs. We support every path to parenthood: Pregnancy, Fertility, Egg Freezing, Adoption, Surrogacy, Infant Care, Breastmilk Shipping, and Manager Training.

Women's healthFamily healthVirtual careFertilityPregnancyInfertilityParentingMenopause
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