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Starlink Communications Manager (Campaign Management)

SpaceX· Starlink Consumer
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Bastrop, TXFull-timePosted 1w ago

About the role

The Communications Manager for Starlink owns the data, logic, and reporting that drive consumer email programs, including audience definitions, targeting, eligibility, content, and conversion measurement. Responsible for end-to-end lifecycle emails, A/B testing, production reliability, and reporting across markets (e.g., Residential, Roam) and product launches.

Responsibilities

  • Own audience definitions, targeting rules, eligibility logic, nested conditionals, and conversion reporting for consumer email; keep them current against product and brief.
  • Validate and document sources, decision rules, and results so every send is reproducible and auditable in production
  • Issue a write-up for each campaign, confirm it matches requirements before go-live, and own ongoing performance reporting after instrumentation: dashboards and regular reporting on sends, clicks, attributed orders, conversion vs. other markets, and post-purchase revenue impact
  • Own pre-purchase sequences end-to-end: nurture, abandoned cart, and related lead follow-up — targeting, branching logic, and content
  • Own all platform-based automated post-purchase emails: targeting, nested conditional logic, templates, triggers, and production reliability
  • Keep high-complexity templates current as documented, shared production assets
  • Scale upsell and upgrade campaign management — eligibility logic, audience rules, testing, and reporting — into repeatable, high-volume programs
  • Support Residential- and Roam-specific campaigns with distinct tracking, organized tests, and market-level conversion reporting
  • Stand up behavior-based sends using existing tools and documented processes
  • Run A/B tests as versioned, repeatable campaigns and promote winning variants into standard programs
  • Partner with the platform/engineering team to identify capability gaps and advocate for software-engineering work that unblocks scale

Qualifications

  • Bachelor’s degree
  • 3+ years in lifecycle marketing, CRM, growth, or consumer communications, owning automated email programs in production

Skills

Required:Bachelor’s degreeAudience definitions, targeting rules, eligibility logic, conditional contentA/B testingDocumentation of sources, logic, and results
Nice to have:SQL or equivalentDashboarding and performance metrics

Benefits

  • (Not explicitly listed in the description)
Last updated Oct 14, 2026. Interested? Apply on the company site.

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