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Manager, Starlink Customer Success (Asia-Pacific & Oceania)

SpaceX· Starlink Enterprise Sales & Account Management
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Bastrop, TXfull-timePosted 1w ago

About the role

Lead the customer success team for Starlink enterprise resellers across Asia-Pacific & Oceania, managing revenue growth, renewals, and escalations while navigating multi-market constraints.

Responsibilities

  • Lead, hire, and develop a team of Customer Success Managers, Leads, and Specialists across Asia-Pacific and Oceania
  • Grow revenue across an existing book of enterprise resellers
  • Help the team identify and close opportunities for customers to expand their use of Starlink across hardware, service, data, and products
  • Build hardware and service forecasts that leadership can rely on, with a clear view of opportunities and risks across markets
  • Develop a clear view of where demand is growing across the region and what is required to turn that demand into revenue
  • Work through billing, payment, regulatory, capacity, logistics, product availability, and activation issues when they are blocking growth
  • Partner with Sales, Channel Sales, Finance, Tax, Engineering, Operations, Support, and Logistics to move customer opportunities forward
  • Align closely with regional Sales and Channel Sales teams so resellers receive a clear and consistent message across markets
  • Identify problems that repeat across countries and work with the right teams to solve them at scale
  • Build strong coverage and operating discipline across a team working with customers in widely separated time zones
  • Stay close enough to the work to know when to coach, when to step in, and when to let the team run independently

Qualifications

  • Bachelor’s degree or equivalent professional experience
  • 6+ years in customer success, account management, sales, or another commercial role for a technical product
  • 3+ years owning and growing a book of existing customers, with direct responsibility for revenue, retention, or expansion
  • 2+ years of direct people management
  • Experience managing enterprise customers across multiple countries or markets

Skills

Required:Team leadership and coachingRevenue growth and account expansionCross-functional collaboration

Benefits

  • Not specified in the description
Last updated Oct 14, 2026. Interested? Apply on the company site.

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