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Manager, Starlink Customer Success (Asia-Pacific & Oceania)

SpaceX· Starlink Enterprise Sales & Account Management
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Redmond, WAfull-timePosted 1w ago

About the role

Leader of the Customer Success team for Starlink enterprise resellers across Asia-Pacific & Oceania, accountable for revenue growth, account expansion, and relationship management across multiple markets with distributed teams, cross-functional collaboration, and operations to overcome regional constraints.

Responsibilities

  • Lead, hire, and develop a team of Customer Success Managers, Leads, and Specialists across Asia-Pacific and Oceania
  • Grow revenue across an existing book of enterprise resellers
  • Identify and close opportunities for customers to expand their use of Starlink across hardware, service, data, and products
  • Build hardware and service forecasts with a clear view of opportunities and risks across markets
  • Develop a clear view of regional demand and what is required to turn that demand into revenue
  • Navigate billing, payment, regulatory, capacity, logistics, product availability, and activation issues that block growth
  • Partner with Sales, Channel Sales, Finance, Tax, Engineering, Operations, Support, and Logistics to move opportunities forward
  • Align with regional Sales and Channel Sales to deliver a consistent message across markets
  • Identify repeating problems across countries and drive scalable solutions
  • Establish strong coverage and operating discipline across a geographically distributed team
  • Remain hands-on enough to coach, intervene when necessary, and empower the team to operate independently

Qualifications

  • Bachelor’s degree or equivalent professional experience
  • 6+ years in customer success, account management, sales, or another commercial role for a technical product
  • 3+ years owning and growing a book of existing customers with revenue/retention/expansion responsibility
  • 2+ years of direct people management
  • Experience managing enterprise customers across multiple countries or markets

Skills

Required:Leadership and people managementRevenue growth / account expansionForecasting and demand planning
Last updated Oct 14, 2026. Interested? Apply on the company site.

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