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Manager, Starlink Customer Success (Europe, Middle East & Africa)

SpaceX· Starlink Enterprise Sales & Account Management
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Redmond, WAFull-timePosted 1w ago

About the role

Manager responsible for leading the Starlink Customer Success team serving enterprise resellers across Europe, the Middle East, and Africa. Focused on growing revenue, expanding usage of Starlink, and maintaining commercial relationships across a diverse regional landscape with varying markets, currencies, and regulatory environments.

Responsibilities

  • Lead, hire, and develop a team of Customer Success Managers, Leads, and Specialists across Europe, the Middle East, and Africa
  • Grow revenue across an existing book of enterprise resellers operating across a diverse set of markets
  • Help the team identify and close opportunities for customers to expand their use of Starlink across hardware, service, data, and products
  • Build hardware and service forecasts that leadership can rely on, accounting for differences in customer demand and execution across countries
  • Develop a clear view of where the largest opportunities and risks are across the region and focus the team accordingly
  • Work through local billing, tax, payment, regulatory, capacity, logistics, and activation issues when they are blocking revenue
  • Partner with Sales, Channel Sales, Finance, Tax, Engineering, Operations, Support, and Logistics to move customer opportunities forward
  • Align closely with regional Sales and Channel Sales teams so resellers receive a clear and consistent message across markets
  • Identify issues that repeat across countries and work with the right teams to create solutions that can scale across the region
  • Stay close enough to the work to know when to coach, when to step in, and when to let the team run independently

Qualifications

  • Bachelor’s degree or equivalent professional experience
  • 6+ years in customer success, account management, sales, or another commercial role for a technical product
  • 3+ years owning and growing a book of existing customers, with direct responsibility for revenue, retention, or expansion
  • 2+ years of direct people management
  • Experience managing enterprise customers across multiple countries or markets

Skills

Required:Customer Success leadershipRevenue growthForecastingCross-functional collaborationMultinational/regional experience
Last updated Oct 14, 2026. Interested? Apply on the company site.

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