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Manager, Starlink Customer Success (Europe, Middle East & Africa)

SpaceX· Starlink Enterprise Sales & Account Management
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Hawthorne, CAfull-timePosted 1w ago

About the role

Leads the Customer Success organization for Starlink enterprise resellers in Europe, Middle East & Africa, driving revenue growth, renewals, and expansions across a diverse set of markets while aligning with cross-functional teams.

Responsibilities

  • Lead, hire, and develop a team of Customer Success Managers, Leads, and Specialists across Europe, the Middle East, and Africa
  • Grow revenue across an existing book of enterprise resellers operating across a diverse set of markets
  • Identify and close opportunities for customers to expand their use of Starlink across hardware, service, data, and products
  • Build hardware and service forecasts that leadership can rely on, accounting for differences in customer demand and execution across countries
  • Develop a clear view of opportunities and risks across the region and focus the team accordingly
  • Navigate local billing, tax, payment, regulatory, capacity, logistics, and activation issues when they block revenue
  • Partner with Sales, Channel Sales, Finance, Tax, Engineering, Operations, Support, and Logistics to move opportunities forward
  • Align with regional Sales and Channel Sales teams to ensure consistent messaging across markets
  • Identify cross-country issues and work with teams to create scalable solutions
  • Coach and empower the team, stepping in when needed and letting others run independently
  • Stay close to work to know when to coach, intervene, or delegate

Qualifications

  • Bachelor’s degree or equivalent professional experience
  • 6+ years in customer success, account management, sales, or another commercial role for a technical product
  • 3+ years owning and growing a book of existing customers with revenue/retention/expansion responsibility
  • 2+ years of direct people management
  • Experience managing enterprise customers across multiple countries or markets

Skills

Required:Customer Success leadershipRevenue growth / account expansion

Benefits

  • See job description for benefits (not explicitly listed)
Last updated Oct 14, 2026. Interested? Apply on the company site.

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