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Starlink Customer Success Manager, Latin America

SpaceX· Starlink Enterprise Sales & Account Management
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Redmond, WAfull-timePosted 1w ago

About the role

Starlink Customer Success Manager for Latin America responsible for end-to-end post-sales ownership of enterprise accounts, from contract signature through onboarding, activation, payment, and long-term growth. Individual contributor role focusing on revenue, activation, account health, and cross-functional collaboration to scale Starlink in Latin America.

Responsibilities

  • Own assigned Latin America accounts from contract signature through onboarding, activation, day-to-day management, and long-term growth as the primary customer contact
  • Hit revenue targets on time by tracking readiness, shipments, activations, and payments, and by raising risks early when dates or dollars may slip
  • Keep internal systems current so account status, risk, and opportunity are visible in one place
  • Monitor account health—including contract compliance, KPI performance, invoicing and tax, logistics, and the customer relationship—to prevent delayed cash or churn
  • Set clear expectations with customers and partners on what SpaceX can and cannot commit to on timing and delivery
  • Build account plans that define current state, a healthy account, and the next dollar of revenue
  • Identify expansion, additional sites or kits, and new ways customers can use Starlink
  • Facilitate leadership business reviews that connect Starlink performance to customer results
  • Forecast retention and revenue for the book so leadership can plan against a real number
  • Bring customer feedback into SpaceX and work with engineering, support, finance, and operations to reduce errors across accounts
  • Help shape how we operate in Latin America, including country-level priorities, onboarding, and getting paid
  • Document processes that support expansion and scaling of the business

Qualifications

  • Bachelor’s degree in engineering, business, or a related field, OR high school diploma / equivalency certificate and 6+ years of professional experience in account management, customer success, business development, operations, or a technical customer-facing role
  • 5+ years owning a defined book of business with accountability for customer health and revenue (retention, realization, expansion, or collections), not just project delivery
  • 5+ years supporting customers on a technical product or service
  • Professional fluency in Spanish (written and spoken)

Skills

Required:Spanish language proficiency
Last updated Oct 14, 2026. Interested? Apply on the company site.

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