Starlink Customer Success Manager, Africa
SpaceX· Starlink Enterprise Sales & Account Management
Redmond, WAfull-timePosted 1w ago
About the role
Customer Success Manager for Africa responsible for managing and growing a book of Starlink reseller accounts across Africa, driving revenue growth, managing onboarding, activation, and ongoing account health, and coordinating cross-functional efforts to expand usage and ensure contractual compliance.
Responsibilities
- Own assigned Africa accounts from contract signature through onboarding, activation, day-to-day management, and long-term growth as the primary customer contact
- Hit revenue targets on time by tracking readiness, shipments, activations, and payments, and by raising risks early when dates or dollars may slip
- Keep internal systems current so account status, risk, and opportunity are visible in one place
- Monitor account health, including contract compliance, KPI performance, invoicing and tax, logistics, and the customer relationship, to prevent delayed cash or churn
- Set clear expectations with customers and partners on what SpaceX can and cannot commit to on timing and delivery
- Build account plans that define current state, a healthy account, and the next dollar of revenue
- Identify expansion, additional sites or kits, and new ways customers can use Starlink
- Facilitate leadership business reviews that connect Starlink performance to customer results
- Bring customer feedback into SpaceX and work with engineering, support, finance, and operations to reduce errors across accounts
- Help shape how we operate in Africa, including country-level priorities, onboarding, and growth
- Document processes that support expansion and scaling of the business
Qualifications
- Bachelor’s degree in engineering, business, or a related field, OR high school diploma / equivalency certificate and 6+ years of professional experience in account management, customer success, business development, operations, or a technical customer-facing role
- 5+ years owning a defined book of business with accountability for customer health and revenue (retention, realization, expansion, or collections), not just project delivery
- 5+ years supporting customers on a technical product or service
- Professional fluency in English (written and spoken)
Skills
Required:Account managementCustomer successCommunication with executives and finance
Last updated Oct 14, 2026. Interested? Apply on the company site.
About SpaceX
defense-aero-and-safetysetter-30setter-30-2026-q1wing-list-2026wing-list-2026-giga-stage
More open roles at SpaceX
- Rigger (Critical Movement Team) - 2nd Shift5d agoHawthorne, CA · Vertical Barrel Integration
- Manager, MEP Engineering5d agoCollege Station, TX · Texas - Construction Projects
- Manager, Site Civil Engineering5d agoHybrid (College Station, TX) · Texas - Construction Projects
- Benefits Analyst (Workers Compensation)5d agoHawthorne, CA · Total Rewards
- Supply Chain Planner (Starship)5d agoStarbase, TX · Supply Chain - Launch and Infrastructure